Customer Service 2 - Boston, United States - Pilot Freight Service
Description
** Customer Service 2**
**Job Category****:** Stations-Northeast **Requisition Number****:** CUSTO03941 Showing 1 location **Job Details**
**Description**
**Pilot Freight Services** has an immediate opening for a full-time **Domestic** **Customer Service Agent** to work the day shift in our **Boston, MA office**. This position will provide quality customer service, while meeting company policies and procedures.
**JOB SUMMARY:**
The Operations Agent 2 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPIs.
**Essential Functions:**
Adhere to TSA /KSMS and other government regulatory compliance standards
Answering phones and emails professionally and timely
Communicating to sales, customer service and other Pilot stations when problems arise.
Understanding TSA regulations
Preparing documents for air shipments
Data entry and general customer service duties
Complete and accurate entry of shipment information
Knowing account specific requirements
Proper documentation and reporting status of high value shipments
Scanning of shipment documents
Completion of specific assigned duties/accounts
Able to work overtime and weekend on call rotations
Negotiate freight rates and book loads with carriers
**SKILLS/COMPETENCIES:**
Multi-tasking while maintaining precise attention to detail
Negotiating abilities
Excellent verbal and written communication skills
Must be able to type 35+ words per minute
Must be able to work in demanding, high-volume environment, particularly with email and calls
Precise attention to detail
Proficient in Microsoft products
Must be tech savvy
**EDUCATION:**
High school diploma or equivalent is required
**EXPERIENCE****:**
1+ years minimum experience in freight operations
1+ year experience in transportation customer service
1+ years work experience as an Operations Agent
**Skills**
**Required**
**Detail Orientated** *Novice* **Customer service experience** *Novice* **Ability to Work Under Pressure** *Novice* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**
**Experience**
**Required**
**3 years:** Logistics Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)