Guest Experience - Canton - Visit Canton

    Visit Canton
    Visit Canton Canton

    13 hours ago

    $52,000 - $90,000 (USD) per year * Tourism / Travel / Hospitality
    Description

    About the Role

    The Guest Outreach & Experience Manager leads proactive, on-the-ground initiatives that bring the Visit Canton brand to life for visitors, residents, and event audiences. This role is responsible for creating and executing dynamic, guest-facing programs, managing community ambassador outreach, and activating experiences during major events and peak-visitation periods. In addition, this position serves as a manager-on-duty for Visit Canton Welcome Centers, providing frontline leadership and support to Guest Service Specialists.

    Key Responsibilities & Major Activities

    Guest Experience & Activations

    • Develop and execute guest outreach programs and experiential activations aligned with major events, festivals, and high-visitation periods.
    • Plan and oversee Visit Canton Welcome Wagon activations and visitor information booths
    • Manage scheduling, maintenance, and appearances of the Pigskin mascot to support destination marketing efforts.

    Welcome Center Leadership (Manager on Duty)

    • Serve as manager on duty for Guest Service Specialists employed at Visit Canton Welcome Centers.
    • Assist with special activations, performances, and the entertainment schedule at Visit Canton Welcome Centers during major events.
    • Plan and oversee Visit Canton's offsite retail pop-up shops.

    Community Ambassador & Volunteer Leadership

    • Recruit, train, schedule, and manage a street team of volunteer community ambassadors to support event activations, visitor information booths, and retail pop-up shops.
    • Promote volunteer opportunities and actively recruit registered volunteers for VolunteerStark.
    • Develop programs and events for volunteer training, engagement, and retention.

    Frontline Engagement & Training

    • Develop and deliver routine communications, training materials, and briefings for frontline guest service teams to ensure consistent, high-quality visitor experiences.
    • Collaborate with internal teams and partners to share timely information, updates, and best practices.

    Visitor Resources & Distribution

    • Participate in the development and oversee the distribution of visitor resources and promotional materials throughout the destination, including guides, maps, brochures, digital passes, apps, trails, and itineraries.
    • Coordinate logistics to ensure materials are strategically placed and readily available during key demand periods.

    Qualifications & Attributes

    • Experience in guest services, tourism, hospitality, events, marketing, or community engagement, including supervisory or lead responsibilities
    • Strong planning, organizational, and communication skills
    • Confident decision-maker able to serve as a manager on duty and resolve issues in real time
    • Energetic, creative, and outgoing personality with a passion for engaging people face-to-face
    • Proven ability to lead, motivate, and coordinate staff and volunteers
    • Flexibility to work most weekends and occasional evenings based on event schedules

    Why This Role Matters:

    This role blends guest experience leadership, community outreach, and frontline management, making it central to the visitor experience in Canton and Stark County. The Guest Outreach & Experience Manager helps ensure that every interaction — whether at a Welcome Center or in the community — reflects Visit Canton's commitment to hospitality, pride, and destination excellence.

    Salary: $48,000-$55,000 based on experience

    Benefits: medical, dental, vision, 401k match, vacation & PTO, life & short term disability insurance, paid holidays, monthly phone stipend, mileage reimbursement

    * This salary range is an estimation made by beBee
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