- Develop and execute guest outreach programs and experiential activations aligned with major events, festivals, and high-visitation periods.
- Plan and oversee Visit Canton Welcome Wagon activations and visitor information booths
- Manage scheduling, maintenance, and appearances of the Pigskin mascot to support destination marketing efforts.
- Serve as manager on duty for Guest Service Specialists employed at Visit Canton Welcome Centers.
- Assist with special activations, performances, and the entertainment schedule at Visit Canton Welcome Centers during major events.
- Plan and oversee Visit Canton's offsite retail pop-up shops.
- Recruit, train, schedule, and manage a street team of volunteer community ambassadors to support event activations, visitor information booths, and retail pop-up shops.
- Promote volunteer opportunities and actively recruit registered volunteers for VolunteerStark.
- Develop programs and events for volunteer training, engagement, and retention.
- Develop and deliver routine communications, training materials, and briefings for frontline guest service teams to ensure consistent, high-quality visitor experiences.
- Collaborate with internal teams and partners to share timely information, updates, and best practices.
- Participate in the development and oversee the distribution of visitor resources and promotional materials throughout the destination, including guides, maps, brochures, digital passes, apps, trails, and itineraries.
- Coordinate logistics to ensure materials are strategically placed and readily available during key demand periods.
- Experience in guest services, tourism, hospitality, events, marketing, or community engagement, including supervisory or lead responsibilities
- Strong planning, organizational, and communication skills
- Confident decision-maker able to serve as a manager on duty and resolve issues in real time
- Energetic, creative, and outgoing personality with a passion for engaging people face-to-face
- Proven ability to lead, motivate, and coordinate staff and volunteers
- Flexibility to work most weekends and occasional evenings based on event schedules
-
The Guest Outreach & Experience Manager leads proactive initiatives that bring the Visit Canton brand to life for visitors and event audiences. This role is responsible for creating guest-facing programs, · managing community ambassador outreach, and activating experiences during ...
Canton, OH5 days ago
-
Guest Experience Specialist · Call Center & Front Desk Support – Berlin Resort, Encore Hotel, & Amish Country Lodging · Location: · Berlin, Ohio · Reports To: · Guest Experience Leadership Team · This Is More Than Answering Calls. · This role is about owning the guest experience ...
Millersburg, OH $65,000 - $120,000 (USD) per year3 days ago
-
The Guest Outreach & Experience Manager leads proactive initiatives that bring the Visit Canton brand to life for visitors.This role blends guest experience leadership, community outreach, and frontline management. · ...
Canton $48,000 - $55,000 (USD)6 days ago
-
The Fairfield Inn and Suites Canton South is seeking a Part-Time Hotel Guest Service AgentWe provide exceptional guest service in a friendly atmosphere. · Located a short distance from Downtown Canton and seven miles from North Canton,Guest Check-In and Check-Out: · Reservations ...
Canton1 month ago
-
The Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, and sells our delicious cakes. · ...
Canton $10.50 - $12.50 (USD)1 month ago
-
The Gallery Host creates the brand-specific experience for our guests by offering a larger than home experience with welcoming and exceptional service. · Assist guests with check in and check out processes. · Provide information to guest inquiries; coordinates all guest requests ...
Canton2 weeks ago
-
We are the future of beauty services. Be part of the transformation. · The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. They support the Experience Manager (SM) and Assistant Services ...
Canton $11 - $15.20 (USD)4 days ago
-
We are the future of beauty services. · Be part of the transformation.The Elite Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. · ...
Canton $11 - $15.75 (USD)4 days ago
-
We consider applications for this position on an ongoing basis. · Overview · Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building a ...
Canton $11 - $13.95 (USD)3 days ago
-
A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. · ...
Canton $15 - $17 (USD) Part time1 month ago
-
At Towne Park, it's more than a job, you can make an impact. · A career with us is rewarding in more ways than one. · As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to im ...
Canton $15 - $17 (USD) Part time3 days ago
-
About the Role: · This role supports the Sales & Service team by executing event activations, handling sales administration, and coordinating client communications. This role also includes serving as the Manager on Duty for Guest Service Specialists at the Visit Canton Welcome C ...
Canton9 hours ago
-
This role supports the Sales & Service team by executing event activations, handling sales administration, and coordinating client communications. It also includes serving as the Manager on Duty for Guest Service Specialists at the Visit Canton Welcome Centers. · Client Engagemen ...
Canton $35,000 - $38,000 (USD)6 days ago
-
Pilot Company offers a dynamic environment where no two days are the same. · We embrace and celebrate our diverse guests and team members, who fuel creativity, innovation, and positivity. · ...
Canton $11.60 - $15.70 (USD)2 weeks ago
-
The Fairfield Inn and Suites Canton South is seeking a Part-Time Hotel Guest Service Agent to assist guests with check-in and check-out processes efficiently. · ...
Canton , OH ,1 week ago
-
We create a sense of belonging and joy. · Always putting the guest experience first We are the friendly host, it all starts with a smile, & warm welcome. · Leading your restaurant as if it was your own. Knowing how to read and impact restaurant financials · ...
Canton $60,000 - $65,000 (USD) Full time1 week ago
-
Arby's - McPherson Team Member Job Description · Are you a fun and friendly person who values customers? Do you take pride in everything you do? As a team member at Arby’s - McPherson, you will provide exceptional customer service while working with our crew members to create mem ...
Canton $12,000 - $26,000 (USD) per year Part time2 days ago
-
This is a seasonal position with events running from January through November. · Provide outstanding customer service in a fast-paced, high-energy environment. · Greet every guest with enthusiasm and provide a friendly, helpful first impression. · ...
Canton1 month ago
-
Job Responsibilities · Supervise and lead the golf services team, including training and scheduling. · Manage reservations, venue operations, and guest inquiries. · Ensure the cleanliness, maintenance, and organization of retail areas. · Execute events, tournaments, and promotion ...
Canton $51,500 - $62,500 (USD) Full time3 days ago
-
The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner. · ...
Canton $15 - $17 (USD) Part time1 week ago
Guest Experience - Canton - Visit Canton

13 hours ago
Description
About the Role
The Guest Outreach & Experience Manager leads proactive, on-the-ground initiatives that bring the Visit Canton brand to life for visitors, residents, and event audiences. This role is responsible for creating and executing dynamic, guest-facing programs, managing community ambassador outreach, and activating experiences during major events and peak-visitation periods. In addition, this position serves as a manager-on-duty for Visit Canton Welcome Centers, providing frontline leadership and support to Guest Service Specialists.
Key Responsibilities & Major Activities
Guest Experience & Activations
Welcome Center Leadership (Manager on Duty)
Community Ambassador & Volunteer Leadership
Frontline Engagement & Training
Visitor Resources & Distribution
Qualifications & Attributes
Why This Role Matters:
This role blends guest experience leadership, community outreach, and frontline management, making it central to the visitor experience in Canton and Stark County. The Guest Outreach & Experience Manager helps ensure that every interaction — whether at a Welcome Center or in the community — reflects Visit Canton's commitment to hospitality, pride, and destination excellence.
Salary: $48,000-$55,000 based on experience
Benefits: medical, dental, vision, 401k match, vacation & PTO, life & short term disability insurance, paid holidays, monthly phone stipend, mileage reimbursement
-
Guest Experience
Only for registered members Canton, OH
-
Guest Experience Specialist
Only for registered members Millersburg, OH
-
Guest Outreach
Only for registered members Canton
-
Front Desk Agent
Only for registered members Canton
-
Guest Service Representative
Only for registered members Canton
-
Hyatt Place Canton
Only for registered members Canton
-
Master Stylist
Only for registered members Canton
-
Elite Stylist
Only for registered members Canton
-
Stylist
Only for registered members Canton
-
Valet Driver
Part time Only for registered members Canton
-
Valet Driver/Cleveland Clinic Mercy Hospital
Part time Only for registered members Canton
-
Client & Guest Engagement Coordinator
Visit Canton- Canton
-
Client & Guest Engagement Coordinator
Only for registered members Canton
-
Cashier
Only for registered members Canton
-
Front Desk Agent
Only for registered members Canton , OH ,
-
Restaurant Assistant General Manager
Full time Only for registered members Canton
-
Part Time Restaurant Team Member
Part time Arby's -McPherson- Canton
-
Events Team Member
Only for registered members Canton
-
Hospitality Manager
Full time Only for registered members Canton
-
Cashier - Cleveland Clinic Mercy Hospital
Part time Only for registered members Canton