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Clinic Service Representative - Albertville, United States - Marshall Medical Centers
Description
The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.Position Summary: A Clinic Services Representative (CSR) functions as the clerical support for clinics located in Marshall Professional Center & Therapy Plus. They manage all front office functions such as scheduling, registration, front end collections, insurance verification and pre-approval, and chart preparation, etc. They act as the first point of communication for patients, physicians, and other MMC departments. Their job, when done properly, ensures a pleasant and seamless patient experience. Each CSR has responsibility for a specific clinic but is expected to cross-train and assist with all others – including the front desk.
Primary Responsibilities:
This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.
