- Consult with customers and assist with questions and issues related to the University's services.
- Use a ticketing system to respond efficiently and accurately to customer questions, concerns, and requests.
- Exercise strong decision making skills and appropriate discretion related to severity and prioritization of incidents.
- Monitor incident resolution to meet service level expectations.
- Build knowledge of new products and service offerings to provide effective advice and guidance to users.
- Excellent customer service skills.
- Strong written and oral communication skills.
- Must be able to work in a collaborative cross-functional team environment
- Commitment to support the University's goal of creating a positive and inclusive campus environment.
- Self-directed individual with impeccable attention to detail.
- Ability to learn new computer applications quickly.
- Ability to stay connected in real-time communication channels.
- Strong troubleshooting abilities.
- Proficiency with multiple operating systems.
- Previous customer service experience
- Previous experience supporting users in a help/service desk or call center.
- Previous experience in supporting Google GSuite Apps for Enterprise/Education
- Previous experience in supporting the following enterprise applications:
TeamDynamix
Canvas
Zoom
Slack
Peoplesoft
Duo Security
VPN -
End User Support Technician
3 weeks ago
City of West St. Paul, MN St Paul, United StatesSalary: $ $43.21 Hourly · Location : West St. Paul, MN · Job Type: Full time · Job Number: · Department: Administration - General · Opening Date: 05/01/2024 · Closing Date: 5/26/2024 6:30 PM Central · Diversity Statement: An Equal Employment Opportunity/Affirmative Action ...
-
Business Systems Analyst
4 days ago
Dahl Consulting St Paul, United StatesBusiness Systems Analyst - Dynamics 365 F&O · Saint Paul, MN · Direct Hire · Open to Relocation · Salary Range: $140-155k with some flexibility · Position Summary · As a Sr. Business Systems Analyst specializing in accounting operations and proficient in Microsoft Dynamics 365, ...
-
HRIS/Payroll Professional
2 weeks ago
Dahl Consulting St Paul, United StatesDo you have excellent analytical and problem-solving skills? Check out this new role Dahl Consulting is currently partnering with a leader in the food production industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This comp ...
-
SAP Business System Analyst
17 hours ago
Genesis10 St Paul, United StatesGenesis10 is seeking a SAP Business System Analyst for a direct placement with our client in Minneapolis. Ability to work remotely on Monday and Friday. Job Description: The Principal IT Business System Analyst is responsible for providing application services and support to the ...
-
Desktop Support
3 weeks ago
Resource Logistics St Paul, United States· • Strong hands on experience needed on end user support for Windows PC and Mac related issues · • bility to assign and work on incident tickets through Service Now. · • bility to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. ...
-
Senior Business Analyst
4 days ago
Computershare St Paul, United StatesJob DescriptionLocation: St. Paul, Minnesota (Hybrid) This is a hybrid position primarily based in St. Paul. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some ...
-
Senior Business Analyst
6 days ago
Computershare St Paul, United StatesJob Description · Location: St. Paul, Minnesota (Hybrid) · This is a hybrid position primarily based in St. Paul. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely ...
-
Lead UX Researcher
1 week ago
Ecolab St Paul, United StatesEcolab Inc · Lead UX Researcher · St. Paul , · Minnesota · Apply Now · The Lead User Experience (UX) Researcher role at Ecolab will work on dynamic, highly collaborative, cross-functional teams, supporting a wide variety of user research practices and activities. This resear ...
-
Customer Care Representative
3 weeks ago
CaringBridge St Paul, United States**Location Eagan, MN** · **Department Customer Experience** · **Customer Care Representative** · **PRIMARY OBJECTIVE OF POSITION:** · To provide world class customer care to CaringBridge authors and visitors. Ensure the best customer experience possible with the utilization o ...
-
Sr. Business Analyst
1 week ago
Perfict Global, Inc. St Paul, United StatesAbout Us: · Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies avail ...
-
API Customer Success Manager
1 week ago
Resource Logistics St Paul, United StatesAPI management, involved in developing, testing, support / monitoring, and analysing APIs for organizations (bit of experience involved during developing & analysing phase s would be good) · Good understanding of complete customer life cycle and systems to Enable new API Product ...
-
HRIS Analyst and Payroll Professional
2 weeks ago
Dahl Consulting St Paul, United StatesDo you have excellent analytical and problem-solving skills? Check out this new role Dahl Consulting is currently partnering with a leader in the food production industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This comp ...
-
Human Resources Systems Analyst
1 week ago
Presbyterian Homes & Services St Paul, United StatesMin · Max · Overview · Presbyterian Homes & Services Management and Services is seeking a Human Resources Systems Analyst for our team. · The HR Systems Analyst is responsible for managing and optimizing the PHS's HR information systems. This position plays a crucial role in impl ...
-
IT Business Analyst
1 day ago
C4 Technical Services St Paul, United StatesIT Business Analyst - Remote · Remote · Summary: · A typical business systems analyst is responsible for analyzing user requirements, procedures and problems to automate or improve existing systems · Job Responsibilities: · As a member of the IT Solutions Team, the Business Sys ...
-
it systems administrator
3 weeks ago
Accessible Space St Paul, United StatesASI ADMINISTRATIVE, 2550 University Ave W,330N, St Paul, Minnesota, United States of America · Req #1124 · Monday, February 12, 2024 · Accessible Space Inc. (ASI) isa national nonprofit organization providing housing and personal care services to individuals with physical disabi ...
-
Cisco Network Engineer
1 day ago
Pira Consulting | Professional Technology Staffing Agency St Paul, United StatesJob Description · Job Description · Responsibilities: · Must have hands-on demonstrated ability to assess, fix and build out Cisco environment network. Experience with Cisco UCS VM Server Infrastructure, Cisco Cloud, Cisco Firewall. This will be an active hands-on continuation ...
-
Cisco Network Engineer Architect Permanent
17 hours ago
Pira Consulting | Professional Technology Staffing Agency St Paul, United StatesResponsibilities: · Must have hands-on demonstrated ability to assess, fix and build out Cisco environment network. Experience with Cisco UCS VM Server Infrastructure, Cisco Cloud, Cisco Firewall. This will be an active hands-on continuation of the Network Infrastructure in plac ...
-
Senior Systems Analyst
17 hours ago
Schwan's St Paul, United StatesSchwans Company, a U.S. affiliate of the global lifestyle company, CJ CheilJedang Corporation, is a leading U.S. manufacturer and marketer of quality foods offered through retail-grocery and food-service channels. Our many popular brands include Red Baron, Tonys, Big Daddys, Vill ...
-
Business Systems Analyst
3 weeks ago
Dahl Consulting St Paul, United StatesBusiness Systems Analyst - Dynamics 365 F&O · Saint Paul, MN · Direct Hire · Position Summary · As a Sr. Business Systems Analyst specializing in accounting operations and proficient in Microsoft Dynamics 365 F&O, this position will play a pivotal role in optimizing financial p ...
-
Full Stack Developer
3 weeks ago
Slumberland Furniture St Paul, United StatesPrimary Objective and Scope · The Shopify Plus Developer will be in charge of the development and maintenance of our furniture eCommerce site. Which involves developing custom Shopify Plus themes and templates, as well as implementing and maintaining Shopify applications and int ...
End User Support - St Paul, United States - University of Minnesota
Description
Apply for Job Job ID 360585Location Twin Cities
Job Family Supplemental Employee
Full/Part Time Part-Time
Regular/Temporary Temporary
Job Code 0001
Employee Class Civil Service
Add to Favorite Jobs Email this Job
About the Job
End User Support Temp Hire
Temporary Need: The University of Minnesota's (UMN) Office of Information Technology (OIT) seeks 10 temp/casual employees for User Support. This is a part-time position that we anticipate lasting 22 weeks (not to exceed 67 calendar days of work) at an hourly rate of $18.75. This staff augment would assist with increased user support needs and increased user contacts due to the Changes to Google Workspace and Email Offerings.
*Please note: Current students and employees at the University of Minnesota will not be considered for this position.*
Time 5/20/24-7/29/24
Job Description
The University of Minnesota's (UMN) Office of Information Technology (OIT) seeks 10 temp/casual employees for User Support. This is a part-time position that we anticipate lasting 22 weeks (not to exceed 67 calendar days of work) at an hourly rate of $18.75. This staff augment would assist with increased user support needs and increased user contacts due to the Changes to Google Workspace and Email Offerings.
Interested in an opportunity to learn and work with a variety of technologies across a broad platform? At the University of Minnesota - Office of Information Technology, we currently seek temporary User Support Service Desk Consultants to join our support team that helps customers build positive relationships with technology to further progress the research, education, and outreach missions for the institution. As part of the team, you would use your unique talents to problem-solve and attend to customers' concerns empathetically and with compassion, and to support inclusion and diversity efforts of the University of Minnesota and OIT. This position will provide an opportunity to work with multiple groups within the User Support as well as customers across the University. Join our team and help us make a positive difference to the University as an end user support technician
Job Responsibilities
Required Qualifications
* Excellent customer service skills.
* Strong written and oral communication skills.
* Must be able to work in a collaborative cross-functional team environment
* Commitment to support the University's goal of creating a positive and inclusive campus environment.
* Self-directed individual with impeccable attention to detail.
* Ability to learn new computer applications quickly.
* Ability to stay connected in real-time communication channels.
* Strong troubleshooting abilities.
Preferred Qualifications
* Proficiency with multiple operating systems.
* Previous customer service experience
* Previous experience supporting users in a help/service desk or call center.
* Previous experience in supporting Google GSuite Apps for Enterprise/Education
* Previous experience in supporting the following enterprise applications:
TeamDynamix
Canvas
Zoom
Slack
Peoplesoft
Duo Security
VPN
Qualifications
Required Qualifications
Preferred Qualifications
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:
Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019,