Associate Director, Financial Aid - Baltimore, United States - InsideHigherEd

Description

Under the supervision of the Director of Financial Aid & Scholarships, we are seeking an Associate Director, Financial Aid who will be responsible for coordinating the office's student file review process related to the determination of aid eligibility for all prospective and enrolled undergraduate student populations (freshmen, transfer, waitlist, upperclassmen). This includes international students. The successful candidate will embrace the office's culture of continuous improvement, regularly assessing internal controls and practices in use, and identifying areas where processing improvements can be made. The ability to develop and maintain a student-centered service culture among staff is key. The Associate Director is also a member of the management team within the Office of Student Financial Support. As a collaborative group, they are responsible for the development and implementation of policies and procedures to ensure that Office and University wide goals are successfully met.

This position offers a hybrid work model. Candidates must have the ability to participate in virtual meetings, receive and make phone calls, attend required in-person meetings, workshops and conferences.

Specific Duties & Responsibilities

Supervise Financial Aid Advisers

• The Associate Director is responsible for management and daily oversight of five Financial Aid Advisers.
• This includes but is not limited to ensuring staff are adequately trained and knowledgeable about office policies and procedures, developing and implementing a comprehensive adviser training plan, cultivating and coordinating new and existing opportunities for financial aid outreach programs, and establishing strategies for managing high volume periods.

Coordinate New Student Awarding Process

• The Associate Director is responsible for coordinating the financial aid process/staff associated with awarding new and continuing undergraduate student populations.
• The Office uses institutional methodology (IM) to determine financial need and eligibility for University grant funds.
• Federal methodology (FM) is used to determine financial need and eligibility for federal funds.
• Tracking counselor progress for student file review and notification processes is complex and requires strong organizational and leadership skills during the demanding recruitment cycle.

Need-Based Processing

• The Associate Director is responsible for managing and processing a portion of the total number of need-based financial aid applications received by the Office of Student Financial Support.
• This includes evaluation of aid applications for prospective and returning undergraduate populations.
• It involves determining aid eligibility using both federal and institutional methodologies, exercising professional judgment, working directly with students and families, and having a clear and comprehensive understanding of Federal Title IV regulations.
• The Associate Director position has direct authority to make financial aid commitments on behalf of the University.
• Ability to manage multiple processes such as appeals, summer aid, and budget increase requests for currently enrolled students is essential.

Manage Critical Financial Aid Programs

• The Associate Director is responsible for management of the financial aid support for programs critical to our students' academic success at Hopkins. Managing the financial aid component of programs such as Athletics, Study Abroad, International Students, Residential Assistants, and Experiential Learning (the Career Center) are all part of the Associate Director's portfolio. Whether managing the programs directly or working with Assistant Directors to insure successful management of the programs, a leader with strong personnel and program management skills is essential.
  

Member of Office Management Team

• The Associate Director is a key member of the management team within the Office of Student Financial Support.
• This team comprises the Director, 4 Associate Directors, and 14 Assistant Directors. As a collaborative group, they are responsible for the development and implementation of policies and procedures to ensure that Office and University wide goals are successfully met.

Other Responsibilities to be Determined

• Based on the skills and experience of the individual hired, other program responsibilities will be assigned accordingly.

• Bachelor's Degree.
• Five years related experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Master's Degree.
  
• Five years or more related experience.
• Experience in monitoring, applying, and interpreting Federal Title IV regulations in the area of student financial aid along with hands on experience managing Federal aid programs within a University setting.
• Proven supervisory and staff management experience, along with knowledge of highly selective college or university settings where some form of institutional methodology is practiced.
• Ability to demonstrate exceptional written and oral communication skills, along with strong student-based counseling experience. The position requires an individual with a good eye for detail, robust organizational skills, strong presentation skills, and work ethic. Prefer experienced PowerFAIDS user.
• Ability to follow-through with policy and procedural implementations and affect beneficial change at all levels of the organization.
• Demonstrated experience in analyzing and recommending significant improvements in departmental operations.

Classified Title: Associate Director Financial Aid
Role/Level/Range: ACRP/04/ME
Starting Salary Range: Min $64,000 - Max $112,200 Annually ($83,865 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday / 8:30a -5:00p
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Student Financial Services
Personnel area: University Student Services

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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