Experience and Brand Intern - Addison, TX, US

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a guest-first approach, advanced software solutions, and electrification, we're pioneeri ...

Job description

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a guest-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are transforming our passengers' lives.

JOB DESCRIPTION: EXPERIENCE AND BRAND INTERN

FLSA STATUS: NON-EXEMPT

REPORTS TO: MANAGER, LEARNING AND DEVELOPMENT

WORK STATUS: PART TIME (TEMPORARY/OPEN-ENDED); 15-35 HOURS PER WEEK

LOCATION: ADDISON, TX

 Role Overview

 We're looking for a motivated, detail-oriented graduate intern to support key initiatives focused on team member experience, internal brand engagement, and guest touchpoints. This role is perfect for a student who thrives in a fast-paced environment and is passionate about the intersection of organizational culture, communication, and the team member journey.

Why Surf Air Mobility for Graduate Students?

At Surf Air Mobility, our unique graduate and doctoral internship offers a leadership role in the intersection of aviation and technology, driving a "green-tech" revolution through aircraft electrification and advanced software. Interns apply advanced academic insights to real-world challenges in organizational culture and brand experience. This position offers unmatched access to senior leadership, allowing direct influence on high-level strategy. With a flexible, open-ended timeline accommodating academic schedules, you will drive projects from research to implementation, building a portfolio with strategic ROI.

What You'll Do

• Strategic Project Management: Own and drive key workstreams within Brand and Experience initiatives, ensuring alignment with Surf Air Mobility's long-term organizational goals and guest-first philosophy.
• Experience Design (EX/CX/UX): Facilitate cross-departmental collaboration to analyze and optimize touchpoints across the User, Customer, and Employee Experience journeys, identifying opportunities for systemic improvement.
• Internal Brand Advocacy: Lead the tactical execution of company-wide culture initiatives, managing the development and deployment of internal communications, assets, and environmental branding.
• Operational Excellence: Manage complex administrative projects and operational procedures related to guest experience, including the end-to-end coordination of airport lounge renovation workstreams and stakeholder follow-ups.
• Culture Integration: Synthesize the company's "Ground Rules" into actionable cultural moments, developing creative programs that embed our core values into the daily employee experience.
• Research & Benchmarking: Conduct competitive research on best practices in branding, internal communications, and travel in the electrification era to provide data-driven recommendations for experience enhancements.

What We're Looking For

• Advanced Academic Foundation: Currently pursuing or recently completed a Master's or PhD program in Organizational Development, Human Resources, Marketing, Communications, Business Administration (MBA), or a related field.
• Systems Thinking: A demonstrated ability to view projects through a holistic lens, understanding how Employee Experience (EX) and Internal Branding impact broader Customer Experience (CX) and business outcomes.
• Strategic Communication: Exceptional written and verbal communication skills with the ability to distill complex ideas into clear, engaging messaging for diverse internal and external stakeholders.
• Project Leadership: Proven experience managing multi-faceted projects from conception to completion, with a high degree of organizational rigor and attention to detail.
• Digital Fluency: Mastery of collaborative and creative platforms, including Google Workspace and project management software (e.g., Asana, Miro). Experience with visual design tools like Canva or Adobe Creative Suite is highly desirable.
• Analytical Research Skills: The ability to independently research industry benchmarks, synthesize findings, and provide data-backed recommendations for culture and brand enhancements.
• Agility & Initiative: A proactive, self-starting mindset comfortable with the ambiguity and pace of a high-growth, innovative aviation technology environment.

What You'll Gain

At Surf Air Mobility, we aren't just looking for extra hands; we are looking for a partner in shaping the future of regional aviation. For graduate and doctoral students, this role offers a unique professional laboratory to gain experience in:

• Strategic Exposure: Engage in high-impact, cross-functional projects bridging UX, CX, and EX.
• Culture Design: Gain hands-on experience in internal branding and organizational culture during a period of rapid innovation.
• Executive Mentorship: Work directly with leaders at the forefront of aviation electrification and software design.
• Professional Portfolio: Opportunities to lead projects from ideation to implementation in a fast-paced aviation environment.

Duration & Commitment

• Start Date: February 1, 2026
• Timeline: This is an open-ended internship through December 2026, intended to provide long-term project ownership and professional development
• Hours: 15-35 hours per week. We offer a flexible schedule designed to accommodate graduate-level course loads and academic commitments

Benefits and Work Environment

• Salary: $17.00 per hour (hours per week hours per week)
• Hybrid Model: Combination of in-office and remote work, as approved by leadership
• On-site Perks: Access to our on-site state-of-the-art gym with pickleball courts, on-site cafe/coffee shop, and free parking
• Location: Walking distance to dozens of restaurants and shops in the Addison area.

Surf Air Mobility participates in E-Verify. 

Surf Air Mobility is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability. At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.