CB Customer Service Representative - Madison
2 weeks ago
Job description
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here
The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cbCentral system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cbCentral system, work and resolve cbCentral assigned tasks , solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue.
ESSENTIAL JOB DUTIES
· Make an average of 65 calls a day
Articulate and Demonstrate Excellent Customer Service
· Work buyout schedules if assigned
· Perform research on past-due invoices
· Work email and statement exceptions if assigned
· Work return mail if assigned
· Document status updates in cbCentral in a clear and concise manner
· Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
· Solicit customer enrollment for e-mail statements
· Work and resolve assigned tasks in cbCentral in a timely and accurate manner
· Escalate payment status issues to Collections Management
· Train new collectors on collection policies/procedures and system use
· May assist with dispute resolution process
REQUIRED SKILLS AND COMPETENICES
· High school graduate or equivalent is required
· Excellent verbal and written communication skills are required as well as excellent customer relations skills
· Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
· General computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred
· Must effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required.
WORKING CONDITIONS
Office environment; secure, comfortable working conditions.
Work Location: 239 Johnston St SE Decatur, Alabama 35601Equal Opportunity Employer, including disabled/veterans.
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