- Supervise and support front desk staff
- Create and manage weekly staff schedules
- Ensure staff are properly trained and following hotel SOPs
- Handle escalated guest issues and provide professional resolution
- Respond to guest reviews and monitor guest feedback
- Send guest welcome letters and post-stay thank you emails
- Perform reconciliation including daily reports, OTA commissions, and third-party reservations
- Manage group blocks, rooming lists, and group reservations
- Be available to staff via phone or text for operational support
- Cover shifts when needed
- Act as Manager on Duty when needed
- Hotel front desk experience required
- Supervisory or leadership experience preferred
- Experience with hotel PMS systems preferred (ChoiceAdvantage a plus)
- Strong communication and organizational skills
- Reliable, professional, and detail-oriented
- Must be able to work weekends and holidays
- Stable, year-round position
- Supportive team environment
- Leadership role with operational responsibility
- Well-maintained and professionally managed hotel
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· Job Overview · We are seeking a dependable and detail-oriented Front Desk Supervisor to oversee daily front desk operations and lead our front desk team. This position serves as a key leadership role within the hotel and is responsible for supervising staff, managing schedules ...
Sturbridge ma, MA2 days ago
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Job Overview · We are seeking a dependable and detail-oriented Front Desk Supervisor to oversee daily front desk operations and lead our front desk team. This position serves as a key leadership role within the hotel and is responsible for supervising staff, managing schedules, h ...
Sturbridge4 days ago
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Job Overview · We are seeking a dependable and detail-oriented · Front Desk Supervisor · to oversee daily front desk operations and lead our front desk team. This position serves as a key leadership role within the hotel and is responsible for supervising staff, managing schedule ...
Sturbridge, MA3 days ago
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Lead the best front desk team in Berlin. Ensure that the front office team has the knowledge and tools needed to create memorable moments for guests. · ...
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· InnVentures Overview · Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a la ...
Windsor Locks, Connecticut, United States5 days ago
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Act as front desk concierge for residents and guests according to established policies and procedures. · ...
Charlton3 weeks ago
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Act as Front Desk Concierge for residents and guests according to established policies and procedures. · ...
Charlton, MA3 weeks ago
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Job DetailsJob Location: Nichols College - Dudley, MA 01571Salary Range: $ $21.50 HourlyAre you a steady, community‑minded leader who believes in helping people feel safe and supported? Nichols College is seeking a Public Safety Supervisor to join our team and play a key role in ...
Dudley $60,000 - $95,000 (USD) per year OTHER5 days ago
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Are you a steady, community‑minded leader who believes in helping people feel safe and supported? Nichols College is seeking a Public Safety Supervisor to join our team and play a key role in fostering a welcoming, respectful, and service‑oriented campus environment. In this posi ...
Dudley, MA $60,000 - $95,000 (USD) per year3 days ago
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Job Title: Member Service Specialist · Department/Branch: Spencer · Reports to: Branch Manager · Summary: · Under the direction of branch management, the Member Service Specialist is responsible for delivering a well-rounded member experience. The Member Service Specialist will c ...
Spencer, MA2 days ago
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Job Title: Member Service Specialist · Department/Branch: Spencer · Reports to: Branch Manager · Summary: · Under the direction of branch management, the Member Service Specialist is responsible for delivering a well-rounded member experience. The Member Service Specialist will c ...
Spencer $17 - $26 (USD)3 days ago
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The Behavioral Health (BH) Clinician–I will be responsible for providing direct clinical care to children, adolescents and their families. · The clinician will ensure that the highest-quality services are provided in compliance with performance specifications, agency policies and ...
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The Behavioral Health (BH) Clinician–I will provide direct clinical care to children and their families in compliance with performance specifications. · Provide time-effective services defined by client-focused episodes of care. · ...
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Under the direction of branch management, the Member Service Associate is responsible for delivering exceptional member experience. · The Member Service Associate will complete tasks including, but not limited to, sales and service activities, · maintaining and balancing teller c ...
Webster $17 - $26 (USD)1 month ago
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We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most. · ...
Webster Part time1 month ago
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We are seeking a Member Service Associate to deliver exceptional member experience under the direction of branch management. The ideal candidate will complete tasks including sales and service activities, maintaining teller cash drawers, and processing transactions efficiently. · ...
Webster, MA1 month ago
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The Youth Programs Coordinator / Desk Supervisor plays a key role in creating a positive, organized, and engaging experience for our youth climbers and their families while helping ensure smooth daily operations at the front desk. · This position combines program coordination, le ...
Worcester $20 - $25 (USD)1 week ago
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The Service Desk Team Lead is responsible for managing high-quality technical support to the UMass Amherst community. · The supervisor provides coaching and feedback and guides staff in analyzing and resolving IT-related issues. · The team collaborates with other IT units to impr ...
Amherst1 month ago
Front Desk Supervisor - Sturbridge - River Link Hotels
Description
Job OverviewWe are seeking a dependable and detail-oriented Front Desk Supervisor to oversee daily front desk operations and lead our front desk team.
This position serves as a key leadership role within the hotel and is responsible for supervising staff, managing schedules, handling guest concerns, and ensuring smooth daily operations.
The ideal candidate has hotel front desk experience, strong organizational skills, and the ability to lead by example.Responsibilities
Full-Time
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Front Desk Supervisor
Only for registered members Sturbridge ma, MA
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Front Desk Supervisor
Only for registered members Sturbridge
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Front Desk Supervisor
Only for registered members Sturbridge, MA
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Front Desk Supervisor
Only for registered members Berlin, MA
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Front Desk Supervisor
Only for registered members Windsor Locks, Connecticut, United States
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Concierge (Health Center)
Only for registered members Charlton
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Concierge (Health Center)
Only for registered members Charlton, MA
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Public Safety Supervisor
OTHER Only for registered members Dudley
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Public Safety Supervisor
Only for registered members Dudley, MA
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Member Service Specialist
Only for registered members Spencer, MA
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Member Service Specialist
Only for registered members Spencer
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Clinician - Children's Congregate Care
Only for registered members Rochdale
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Clinician - Children's Congregate Care
Full time Only for registered members Leicester
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Member Service Associate
Only for registered members Webster
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Outpatient Registered Nurse
Part time Only for registered members Webster
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Member Service Associate
Only for registered members Webster, MA
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Youth Programs Coordinator
Only for registered members Worcester
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Front Office Manager
Full time Only for registered members Worcester
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Membership Representative
Full time Only for registered members Holyoke
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Patient Service Educator
Full time Only for registered members Worcester
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Service Desk Team Lead
Only for registered members Amherst