Broker Support Representative - Anaheim, CA, United States - Applied General Agency

Description

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products.

Integrity is driven by a singular purpose:
to help people protect their health and wealth so they can be ready for the good days ahead.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online.

Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide.

At Applied General Agency, an Integrity company in Anaheim, the Broker Relations Representative facilitates professional relationships with insurance agents as the point of contact for operational support through prompt and professional communication in person, over the phone, and via online chat.

The Broker Relations Representative helps onboard agents, including learning to use self-service tools for lead, material ordering, and co-op marketing.

They also coordinate key business partners and internal departments to problem-solve while documenting all communication and actions.

Providing best-in-class customer service focused on prompt resolution in person, via phone, and online chat.
Assisting with requests promptly while accurately documenting communications and actions.
Training and troubleshooting application submissions.
Helping agents navigate various internal systems, including online portals and self-service options.

Professional communication skills, written and verbal in English, are required to provide customer service in person, via phone, and online chat.

Must be a proficient user of Microsoft Office programs.
Experience maintaining digital records in a paperless environment is highly preferred.
Experience with data entry, workflow management systems, and web-based contact center applications is a plus.
Creative problem-solving skills and adaptability to changing business needs are preferred.
Additional proficiency in Spanish, Chinese, or Vietnamese language preferred.
Minimal travel may be requested based on business needs.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.

We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.

In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities