Overnight Porter - Portland, United States - Sentinel

Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Pyramid Global Hospitality (Pyramid) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. In addition to competitive salary and bonus packages we also offer a comprehensive benefits program.
Medical, dental and vision insurance
Supplemental Medical insurance
Basic Life and accidental dismemberment
Life insurance buy ups
Employee assistance programs
Competitive matching 401 k
Pet insurance
Hotel discounts program
Paid time off

Come be a part of something bigger

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Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.? Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)?
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesnt love to get away?)
• Paid Time Off
• Employee Assistance Program (We are here to support you and your loved ones)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more

PRIMARY PURPOSE OF THE POSITION: The Night Porter is responsible for providing protection of and communication with hotel guests and employees. He/she is responsible for patrolling hotel premises to maintain security, detect and report security/safety hazards and/or violations of hotel rules and regulations. The Night Porter may also be responsible for assisting guests with their luggage, assisting with transportation requests, delivering newspapers, performing deliveries to guest rooms including room service, removing room service trays, answering questions, assisting guests with room move requests and giving direction to guests during overnight shifts.

ESSENTIAL FUNCTIONS (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

• Greet guests arriving and leaving the hotel.
• Assist guests with luggage during late arrivals and early departures.
• Check/store luggage for arrivals and departures with luggage tags.
• Assist guests to their rooms or assist guests with entry into their rooms, according to hotel standards.
• Patrol hotel to ensure that areas are secure and free of unauthorized persons and disturbances.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Complete Incident/Accident reports in a clear and concise manner and distribute to relevant departments.
• Answer guest inquiries about hotel services, restaurants, entertainment, facilities and hours of operation, etc. in a timely and respectful manner.
• Deliver faxes, messages, packages, laundry/dry cleaning, newspapers, and other items to guests in their guestrooms.
• Receive night room service orders, prepare room service trays and deliver orders to guestrooms according to established standards.
• Ensure that hotel guest requests are coordinated to provide the best in guest satisfaction by maintaining contact via telephone or radio with the other departments such as Reservations, Sales, Housekeeping, Front Desk, and Valet.
• Ensure that the "valet zone" is kept free and clear for guest arrival and in case of an emergency.
• Report out-of-the ordinary issues to manager or supervisor.

OTHER FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

• Prepare detailed daily summary report and communicate any unresolved issues to appropriate manager.
• Assist with checking in late arrivals and checking out early departures in line with hotel procedures.
• Performs in coordination with Night Auditor, in the capacity of Manager on Duty (MOD) when on shift.

SUPERVISORY RESPONSIBILITIES: Performs in the capacity of Security or Manager on Duty (MOD) when on shift.

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Ability to handle sensitive, confidential information discreetly and professionally
• Strong detail orientation: ability to set priorities, multi-task and meet deadlines
• Strong computer skills; proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Excellent verbal and written communication skills; ability to comfortably and effectively communicate with people at all levels in an organization, and excellent listening skills
• Ability to work independently with limited support
• Excellent time management and organizational skills
• Excellent problem solving skills, including the ability to problem solve without direct supervision.
• Proven ability to maintain composure in stressful and high pressure situations
• Valid drivers license

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one-year related experience and/or safety training; or equivalent combination of education and experience. Must be CPR certified and obtain valid Food Worker Card.

• Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred.
• Minimum of one year of guest service experience
• Multilingual skills are preferred.

LANGUAGE SKILLS: Excellent written and verbal communication skills. Ability to read English and comprehend simple instructions, short correspondence, and memos and to a degree sufficient to ascertain information on luggage tags, and claim checks, to write numbers on claims checks and rooming lists. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to solve practical problems, prioritize tasks and handle various immediate situations professionally. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

CUSTOMER RELATIONS: Knowledge of principles and processes for providing customer service. Must have assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balanc