- Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
- Manages technician's workflow and schedules assigned repair orders appropriately.
- Performs detailed write-up of customers concerns and incorporate required work utilizing "Complaint, Cause & Correction" on each repair order and provide timely estimates for customer approval.
- Has a continuous learning mindset, develops and maintains a high-level of service knowledge, including product recalls, service bulletins and warranty/service contract guidelines.
- Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
- Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
- Obtains warranty or service contract approvals in a timely manner.
- Assists in maintaining a safe and environmentally friendly service operation.
- Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
- Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
- Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.
- Supports sales team in the execution of successful Boat Shows, Store and Off-site sales/customer events.
- Customer satisfaction, both internal and external.
- Effective customer communication.
- Technician efficiency/productivity.
- Service response & turnaround times.
- Service RO revenues and profitability.
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Automotive Service Advisor
1 week ago
Brakes Plus Queen Creek, United States**Company Description** · Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has nearly 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening n ...
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Service Advisor
1 week ago
Preston Ford Hurlock, United States: · As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you ...
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Service Advisor
3 weeks ago
TNT Services Group Upper Marlboro, United States**Position Summary** · The Service Advisor will oversee assigned Service Teams. And will ensure daily, weekly, and monthly workorders are completed and proper follow up completion is done in a timely manner to meet customer completion date. · **Essential Duties and Responsibiliti ...
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Automotive Service Advisor Mazda
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Empire Automotive Group Huntington Station, United States**Automotive Service Advisor - Empire Mazda of Huntington** Our brand-new showroom and service facility is now open, and we are looking for an experienced service advisor to join our team. Mazda has always been a consistent and exciting brand from daily drivers to our success on ...
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Automotive Service Advisor Mazda
5 days ago
Empire Automotive Group Huntington Station, United States**Automotive Service Advisor - Empire Mazda of Huntington** Our brand-new showroom and service facility is now open, and we are looking for an experienced service advisor to join our team. Mazda has always been a consistent and exciting brand from daily drivers to our success on ...
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Service Advisor
1 week ago
Penske Automotive Annapolis, United StatesLand Rover Annapolis, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. · JOIN OUR TEAM · At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace tha ...
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Service Advisor
3 weeks ago
Koons Ford of Annapolis Annapolis, United States2 more Service Advisors Needed Experience Preferred, but not necessary. Training provided. · Vehicle Service is Booming You will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, ...
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Service Advisor
3 weeks ago
Penske Annapolis, United StatesLand Rover Annapolis, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. · JOIN OUR TEAM · At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace tha ...
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Service Advisor
1 week ago
Preston Automotive Group Hurlock, United StatesApply · Job Type · Full-time · Description · As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The ...
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Service Advisor
1 week ago
Koons Ford of Annapolis Annapolis, United States2 more Service Advisors Needed Experience Preferred, but not necessary. Training provided. · Vehicle Service is Booming You will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, ...
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Service Advisor
2 weeks ago
TNT Services Group Inc Upper Marlboro, United StatesPosition Summary · The Service Advisor will oversee assigned Service Teams. And will ensure daily, weekly, and monthly workorders are completed and proper follow up completion is done in a timely manner to meet customer completion date. · Essential Duties and Responsibilities ...
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Service Advisor
3 weeks ago
Atlantic Tractor East New Market, United StatesService Writer · Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry - now is the time to join our team This is your opportunity for a long term career with a top employer ...
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Service Advisor
1 week ago
North Point Yacht Sales Annapolis, United StatesJob Description · Job Description · North Point Yacht Sales is an authorized dealer for several lines of powerboats and sailboats along with an extensive list of brokerage boats. We are seeking a highly motivated individual with excellent communication skills, and a passion for ...
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Service Advisor
1 week ago
Penske Automotive Annapolis, United StatesPenske Automotive - 101 Ferguson Road [Auto Service Technician] As a Service Advisor at Penske Automotive, you'll: Sell and schedule needed service work in the service department; Schedule service appointments and obtain customer and vehicle data prior to arrival when possible; W ...
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Service Advisor
2 weeks ago
North Point Yacht Sales- Services Annapolis, United StatesJob Description · Job DescriptionNorth Point Yacht Sales is an authorized dealer for several lines of powerboats and sailboats along with an extensive list of brokerage boats. We are seeking a highly motivated individual with excellent communication skills, and a passion for boat ...
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Service Advisor
1 week ago
TNT Services Group Inc Upper Marlboro, United StatesPosition Summary The Service Advisor will oversee assigned Service Teams. And will ensure daily, weekly, and monthly workorders are completed and proper follow up completion is done in a timely manner to meet customer completion date. Essential Duties and Responsibilities The ess ...
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Service Advisor
1 week ago
Preston Automotive Group Hurlock, United StatesJob Type · Full-time · Description · As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Deale ...
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Service Advisor
1 day ago
Beltway Companies Annapolis, Maryland, United States PermanentCOMPANY OVERVIEW · Beltway Companies is the largest commercial truck dealership in the state of Maryland committed to providing first class services to our clients, employees, and communities. The Service Writer is an integral and vital part of the Service Department and custome ...
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Service Advisor
1 week ago
Preston Automotive Group Denton, United StatesJob Description · Job DescriptionDescription:As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The ...
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Service Advisor
20 hours ago
Beltway Companies Annapolis, United StatesJob Description · Job DescriptionCOMPANY OVERVIEW · At Beltway Companies, we're not just about selling trucks - we're dedicated to delivering top-notch service to our clients, empowering our employees, and enriching our communities. As the largest commercial truck dealership in ...
Service Advisor - Grasonville, United States - OneWater Inc
Description
Service Advisors are responsible for providing an excellent customer service experience at their OneWater store. They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner.
Duties & Responsibilities
Drug Screening and background check are required.