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Bonita Springs

    MVP Host - Bonita Springs, United States - MCC/NFMGT

    MCC/NFMGT
    MCC/NFMGT Bonita Springs, United States

    6 days ago

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    Description

    Job Details

    Job Location
    Bonita - Bonita Springs, FL


    Description


    The Sports Challenge America MVP will be responsible for ensuring fellow MVP associates and guests feel a sense of value and importance.

    The MVP shall create a high-level of excitement, celebration, and energy while selling a championship experience of becoming a sports legend to our valued guests.

    The MVP will pay attention to the property's cleanliness, safety, and the overall smooth function of all SCA areas, while adhering to Sport Challenge America's policies and procedure standards.

    Responsibilities will include, but are not limited to:

    Ensure optimum delivery of SCA services, balancing a pragmatic approach with the need to consistently deliver services to a standard of steady fun, excitement, and excellence

    Continually develop and grow the craft of delivering best guest service practices where guests' needs are anticipated, and service standards exceed better than best.

    Ability to instruct and assist guests with equipment and techniques as needed

    Ability to always cheer and support the guest and teammates, creating memorable experiences worthy of returning to

    Ability to smile and create a welcoming, friendly, and awesome environment for all.

    Ability to detect problems and own the resolve or ask for help.

    Operate in a manner in accordance with SCA policy and procedure and compliance

    Record any irregular activity through accurate, detailed reports

    Operate all SCA equipment and areas as assigned

    To sell the Sports Challenge America offering to guests and collect payments

    Set up and breakdown equipment for daily operations and special tournaments

    Provide written and oral reporting as needed

    Monitor property and equipment and assure all operate in excellent condition

    Communicate with management and peers to continually strive to improve performance

    Uphold the highest standards of courtesy and conduct that exceeds expectations

    Promote a safe and secure work environment

    Perform other duties as assigned

    Sports knowledge and guest service experience preferred

    Ability to lift to 50lbs, stand and sit for periods of time, bend, and twist

    Must be flexible and work various hours (days, nights, weekends, holidays)