executive housekeeper - , WV, United States - Oglebay

Description

Interacting with people, leading a team, figuring out what it takes to maintain and exceed guest satisfaction; it's what you do.

• Manage all facets of the Housekeeping Department for Wilson Lodge, Cottages, and Laundry by planning, organizing, and developing operational standards that ensures high levels of guest service and satisfaction.
• Ensure consistently high operating standards in every area of Housekeeping including hotel rooms, public areas, cottages, estate houses, dining rooms and offices.
• Set departmental objectives, policies, and procedures, including Workplace Health & Safety and Security for team members and guests; maintains MSDS file within Housekeeping Division.
• Monitor the appearance, standards, and performance of all Team Members with an emphasis on training and team work.
• Handle any guest situation to resolution with exceptional guest service skills, and contact guests to review Survey results that may be unfavorable to regain their trust and return visit.
• Establish yearly departmental budgets, maintains effective cost controls and monitors budget performance, daily, weekly and monthly.
• Monitor consumption and ordering replacement inventories of guestroom amenities, linen, terry, laundry chemicals and cleaning supplies.
• Conduct and oversees complete regularly scheduled lodge and cottage inspections to ensure adherence to cleanliness and maintenance standards.
• Routinely inspects and evaluates conditions of facilities, equipment and furnishings and submits to management recommendations for painting, repair, replacement or relocation of same.
• Remain up-to-date with industry trends and standards and makes recommendations to the Director of Hotel Operations.
• Submit employment requisitions for additional Team Members, interviews, recommends selection and provides strong leadership and training of new Team Members with an emphasis on Team Member satisfaction, retention, and productivity resulting in guest satisfaction.
• Conduct meetings with Team Members communicating pertinent information, providing notification of upcoming events, soliciting feedback and providing written reviews to management.
• Maintain a positive working relationship with all departments and divisions of Wheeling Park Commission; and exerts a positive influence with all resort personnel and guests by possessing leadership skills, and an upbeat personality that is always attempting to enhance the guest experience.
• Attend training seminars, conferences, schools and meetings for continual improvement of knowledge of hospitality operations.

• Four-year college degree
• 2 years experience and/or training in related position preferred
• Physically capable of lifting 25 pounds