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- Web Services and integrating with IVR applications.
- Integrations
- In-depth experience with implementation/development.
- Genesys Cloud- working knowledge
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
- Knowledge of PBX architecture, telecommunication network services, and contact center systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact center operation, including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus.
Sr. Developer - Okemos, United States - GDI Infotech
Description
Senior Application Developer
Okemos- Hybrid- 2 days in office
Do you have the right skills and experience for this role Read on to find out, and make your application.
The priority of this position is working with web services and integrating them with IVR applications.
Qualifying Criteria
The ideal candidate should have at least 5 years of experience in one or more of the following: