- Maintain complete knowledge of and comply with all resort and departmental policies, service procedures, and standards.
- Maintain complete knowledge of correct maintenance and use of department equipment; use equipment only as intended.
- Maintain positive guest relations at all times.
- Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
- Be familiar with all resort services and amenities and local Woodstock and regional attractions and activities.
- Solicit guest feedback to ensure guest satisfaction with service and amenities during guest's visit.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of all work areas and resort public areas.
- Strip rooms of terry, linen, and trash as needed by Room Attendants or Supervisory Staff.
- Keep closets stocked with linen, terry, and housekeeping items as needed.
- Assist Room Attendants with moving furniture, moving carts, and retrieving items as requested.
- Daily cleaning and preparation of glassware and mugs.
Houseperson - West Woodstock, United States - Woodstock Inn & Resort
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Description
Job Description
Job DescriptionNew England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style.
One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Houseperson to join the team.
Duties and Responsibilities:
We offer great resort privileges, discounts, and free employee meal to all employees.
Those hired into full time positions are eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.
Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team