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- Receive and manage maintenance requests from restaurant operations to completion, ensuring timely resolution and customer satisfaction.
- Assign work orders to the proper service technician or 3rd party vendor, leveraging your analytical skills to optimize efficiency.
- Facilitate clear communication between stakeholders, including restaurant operations, service technicians, vendors, and FMO, capturing all interactions in the R&M System.
- Monitor repair progress, escalating open work orders that fail to meet SLAs and following up with service technicians or vendors to set realistic ETAs.
- Review requests for duplicate dispatches, repeat dispatches, and warranty availability to reduce costs to Carrols, driving process improvement.
- Ensure accurate logging of service calls, maintenance requests, and work orders in the R&M system, maintaining data integrity.
- Capture inventory used on site-specific repairs for consigned inventory allocation, streamlining inventory management.
- Prepare daily work schedules for service techs, aligning resources with operational needs.
- Interact with vendors for supplies and materials, communicating with stakeholders as required to ensure seamless execution.
- Possess strong intellectual curiosity, persistent yet polite approach, and detail-oriented nature.
- Demonstrate ability to perform essential duties satisfactorily, leveraging your flexibility and adaptability.
Dispatcher - Syracuse - Carrols Restaurant Group, Inc.

Description
At Carrols Restaurant Group, we're a leading subsidiary of Burger King Corporation, operating over 1,000 Burger King locations across 23 states and approximately 60 Popeyes locations in 6 states. With a history spanning over 60 years in the quick service restaurant business, we've honed our expertise in finding talented individuals and providing them with the tools and knowledge to succeed.
About the Role
We're seeking an ambitious and collaborative Maintenance Dispatcher to join our Facility Maintenance Operations (FMO) Team. This is an excellent opportunity for someone who thrives in a fast-paced environment, takes pride in delivering complex tasks and projects on time, and values teamwork.
Key Responsibilities:
Requirements & Qualifications
Estimated Salary: $55,000 - $65,000 per year
Carrols Restaurant Group offers a competitive salary range based on location, experience, and qualifications. Our compensation package includes a comprehensive benefits program, opportunities for growth and development, and a dynamic work environment.
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