Manager I, Device OS Test Associates - Arlington, VA, United States - Amazon

Description

DOSTA org provides testing support for Amazon Device Operating Systems. Primary objective DOSTA org is to provide manual and automation test support.

Over 5 Device OS components will have an extension in HQ2, the incumbent will act as Team lead for these components.

Key job responsibilitiesJob summary1. Manage Device Associate I and Device Associates II. Will report to the Manager II or Manager III2. Own test execution service delivery for a set of components and/or features3. Allocate resources and distribute daily tasks to meet short-term workload targets and business goals4. Responsible for planning and procuring the hardware, software, and other infrastructure for day-to-day operations5. Make sure your team is in compliance with operations requirements6. Manage problems effectively, unblock DAs and escalate when needed7. Partner with Quality Assurance (QA) and engineering teams to meet their delivery expectations and timelines8. Highlight deviations and communicate issues as they arise9. Drive effective team and stakeholder discussions on testing scope, process, procedures, and methods10. Understands team operating metrics, prepare detailed reports and write-ups11. Play a key role in identifying and providing recommendations to improve team efficiency12. Contribute to operational excellence initiatives and encourage your team to do so13. Hire and train of new Device Associates14. Communicate employee performance expectations, help each set development goals, monitor their progress, and provide coaching and feedback15. Manage both high and low performers effectively16. Create and implement performance improvement plans (PIPs) when required17. Promote employees when they are consistently demonstrating at the next level capabilities18. Address employee concerns About the teamDOSTA consists of 450+ TAs and it's primary work location is at Chennai India.

In 2022, DOSTA expanded its operations to HQ2, Arlington (22 TAs projected for Device OS Test Associates (DOSTAs) over the years have become an integral part of all Device OS software releases & new product launches.

We aim to ensure not only that we exceed the goal of delivering reliable testing services, but also prepare ourselves to create a long-term value for different products by offering end to end testing services.

Our stakeholders are mainly in China and US.

DOSTA works on 4 major product families(Tablets, Fire TV, Audio Products and E3OS devices) as well as non FOS like ACS, Smart Home products etc.

DOSTA Chennai currently supports over 131 devices (Tablets, SMP, Smart TV, AuCC, e-Reader, Auto, Remote and accessories, Sound bar, Ring and smart home devices).

DOSTA works on both manual and automation testing. Automation Support involves scheduling Automation suites, analyzing results/logs, re-running the failures suites manually and cutting JIRA on the failures.

While the QA team is tasked with providing test coverage and signing off on the overall software product quality – the Fire OS DA team charter is to support QA and other teams by ensuring high quality software is delivered for each program milestone.

The mission of DOSTA is to deliver the defect free product to customers.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USABasic qualifications- 2+ years of team management experience- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.- Experience using data to influence business decisions- Experience an operations, project or program Manager directly managing and developing front-line managersPreferred qualification - Experience in quality assurance/testing/mobile industry/internet of things (IoT)- Experience managing project deliveryAmazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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