Customer Service Admin - Morris, United States - Adecco US, Inc.
Description
**Adecco is currently assisting a local client in Morris IL. Hiring for a Customer Service Admin role.**
**Please see details below to apply**
Customer Service Admin for S/R department, 1st Shift Position reports to a manager.
**Monday- Friday 7am-3:30pm**
**$** **18.00/hr**
**QUALIFICATIONS :**
1. Must be customer oriented.
2. Have a reasonable understanding of US geography with respect to State and major city locations.
3. Good math skills and accuracy.
4. Good phone etiquette.
5. Good organizational skills.
6. Able to multi-task
7. Proficient in Microsoft Office
**PRIMARY DUTIES :**
1. Confirm with the customer that their order can be shipped and alert them to any problems should they arise
2. Work with carriers to set load times and produce accurate paperwork
3. Print, collate, Work Order and dispatch paperwork for shipping
4. Get accurate shipping rates for customer service based on criteria given.
5. Have knowledge of transportation times and other key aspects of shipping
6. Have adequate knowledge of product specifications
7. Have sufficient knowledge of Manager of Distribution duties to act as a temporary fill-in
8. Handling claims when product is damaged or lost in transit
9. Perform other duties as assigned by Manager of Distribution and Customer Service Manager
10. Initiate action to prevent the occurrence of any nonconformities related to product, process and the system;
11. Identify and/or record any problems relating to the product, process and the quality system;
12. Initiate, recommend, or provide solutions through designated channels;
13. Verify the implementation of solutions;
14. Control further processing, delivery, or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
**MANAGEMENT RESPONSIBILITY**
Management has the right at any time during or after the probationary period, to evaluate the performance and determine if the employee is qualified.
**Pay Details:** $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.