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    Parts Order Specialist - Oklahoma City, United States - AGS - American Gaming Systems

    AGS - American Gaming Systems
    AGS - American Gaming Systems Oklahoma City, United States

    3 weeks ago

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    Description
    Job Overview
    A core function of the Parts Order Specialist position is to process customer requests as quickly as possible. The Parts Order Specialist position is responsible for taking all incoming quote requests and parts orders. This position will monitor the ticket system, email queue, and phone for requests.

    This position will handle all customer parts quote requests and orders as well as follow-up on existing orders and quotes.

    They will ensure that accurate part numbers, quantities, pricing, destination, and tracking information are entered and maintained in the order system and that every order is processed accurately within 4 hours.

    Provide customers with timely order status updates. The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast-paced growth environment.

    Responsibilities
    Answer and respond to all incoming parts requests
    Research and identify correct part numbers and prices for customer requests
    Assist customer with selecting the correct parts
    Within BC, process customer quotes and parts requests
    Monitor Alliance ticket system for requests emailed in
    Follow-up on tickets, quotes, and orders constantly via email or phone for quick resolution
    Ensures all sales orders have ship to address and shipping information into ERP systems
    Works with internal partners to expedite deliveries as necessary for emergent orders
    Creates labels, bills of lading, and other shipping documentation for domestic and international packages
    Takes corrective action on sales order issues; traces progress of orders; manages orders in Operations Review queue
    Interfaces with Procurement, Production, and Product Repair departments to obtain product information and availability
    Ensure regulated orders are processed within Compliance requirements
    Performs other duties as required.

    Skills/Requirements
    Minimum of 1 year of Customer Service
    Associates degree desired
    Absurdly outstanding customer service attitude
    Experience working in a warehouse, distribution center or manufacturing facility preferred
    Excellent oral and written communication skills
    Fast and accurate data entry ability
    Strong attention to detail
    Excellent organizational skills
    Ability to learn and retain technical part information
    Ability to process and manage orders with multiple priorities
    Ability to read, comprehend, and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals.
    Proficient in the use of Microsoft Office programs including Outlook, Word, and Excel
    Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid)
    Proficient in the use of general office equipment including personal computers, printers, and copy machines.

    Note:
    All offers are contingent upon successful completion of a background check
    *Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
    AGS is an equal opportunity employer.

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