- Follows Steps of Service and Timing Guidelines, maintain proper server etiquette, and approach all guests with positive, courteous attitude always as outlined in the service module.
- Exhibit complete knowledge of food and beverage offerings.
- Knows and is responsible for Engaging, Merchandising, Excellence & Proficiency, and Teamwork standards.
- Complete all required set-up under the direction of the management team including but not limited to section and room detailing prior to opening.
- Ensure food/beverages are served at the proper temperature with correct presentation.
- Ensure guest satisfaction throughout dining experience.
- Maintain side work duties throughout shift. Work clean.
- Water, clear, reset and otherwise maintain personal section. Assist other servers and mixologists with the same tasks when able.
- Responsible for delivering all food and beverage to personal section. Responsible for helping to deliver food and beverage to team member's sections when possible.
- Provide Service Recovery at all times regarding guest and co-worker interactions.
- Complete all assigned closing duties; as defined and/or when assigned by a manager.
- Will check out with manager before clocking out to ensure competition of daily job duties
- Perform any other duties deemed necessary by management.
- Reliable in attendance and punctuality, uses proper time clock and sign in/out procedures.
- Maintain the highest in uniform and grooming standards by adhering to both company and departmental uniform standards.
- Knowledge of Chihuly Garden and Glass policies and procedures.
- Knowledge of Fire/Safety/Life procedures.
- Promote a positive and professional attitude to all internal and external guests.
- Must have a minimum of three-year food serving experience in a high volume, full-service environment.
- Must have extensive knowledge of food and beverage including wine and food pairing and suggestive selling techniques. Will be required to pass food and beverage questionnaires at 90% accuracy.
- Excellent grooming and communication skills necessary. Requires the ability to organize and prioritize multiple tasks.
- Must have a valid Washington State Class 12 or Class 13 Alcohol Service Permit, and a valid Washington State Food Handler's Permit
- The ability to work well in a team-based environment and maintain a professional demeanor.
- Walking, standing, reaching, and lifting (30 to 50 lbs) entire shift. Must be able to lift 35-50 lbs over one shoulder using large oval tray. Typical shift is approximately 8-10 hours.
- Medical, Dental, Vision, Life, Long Term Disability
- 401k plan, match of $.50 to the $1 contributed up to 6%
- Deferred retirement, after 1 year of service (at the discretion of the Shareholders, historically 2% of annual salary contributed to 401K directly)
- $50 / month towards orca card or parking
- Paid Holidays (7 per year)
- Paid sick leave (accrued at the rate of one hour sick leave for every 30 hours worked, up to 72 hours each year)
- Vacation pay (3 weeks accrual after one year of service)
- Tuition reimbursement of 50%, up to $2500 / year (certain conditions must be met)
- New child family leave up to 4 weeks
- 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards alcohol or admission ticket purchases)
- 4 friends and family admission tickets per year.
- Charitable Contributions / Matching Gift, up to $500 year
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Server - Seattle, United States - Chihuly Garden and Glass
Description
GENERAL POSITION SUMMARY: Provide exceptional food and beverage service that exceeds the Guest's expectations. Create a memorable experience for Guests using refined guest service skills. Have a clear understanding of our service standards and meet these expectations daily. Exhibit complete knowledge of food, beverage, and services Chihuly Garden and Glass provides.ESSENTIAL FUNCTIONS:
Hourly Rate: $ $17.25 / hour + tips
Benefits include:
Salary Description
an hour plus tips