Nurse Navigator - Wallingford - The Hospital of Central Connecticut

The Hospital of Central Connecticut Wallingford

20 hours ago

Full time

Description

Location Detail: 100 Grand Street New Britain

Shift Detail: Monday to Friday 8 a.m. to 5 p.m.

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

Job Summary:

The Connecticut Orthopedic Institute and Ayer Neuroscience Institute are highly dedicated to improving the lives of our patients. The Nurse Navigator serves as a patient advocate, liaison, and advisor/educator to guide patients throughout the continuum of care for their surgical experience beginning in the pre-operative phase up to a full year post-operatively to mitigate risks and promote positive outcomes. This position builds relationships with patients, families and the internal clinical team to improve patient outcomes, satisfaction and transitions through the continuum of care.

Job Responsibilities:

· Serves as a member of the multidisciplinary care team, functioning as a patient advocate, educator, key point of contact and liaison between the patient and all other appropriate services.

· Navigates patients through the continuum of care, working with the multidisciplinary team to enhance patient and colleague experience.

· Utilize electronic medical record reports and data management skills to coordinate patient flow.

· Participate in community and colleague education initiatives

· Assist in tracking and reporting of program performance measures, quality indicators, and contribute to the continuous improvement process.

Qualifications

· BS in Nursing required. MS in nursing preferred.

· CT RN license required. Certification in specialty area preferred.

· Minimum 5 years clinical nursing experience preferred, particularly with orthopaedic or neurosurgical patients.

· Competent with standard software (Word, Excel, Electronic Medical Record) and willing and able to learn additional software as needed to enhance navigation and coordination responsibilities

· Knowledgeable regarding data interpretation and the tracking and evaluation of quality indicators

· Demonstrates use of clinical skills and expertise in diagnosis, treatment, and psychosocial impact of disease.

· Demonstrates excellent customer service skills including superior telephonic communications skills with the ability to comprehensively assess patient's physical and psychosocial status as well as conduct complex medical history discussions over the telephone.

· Ability to effectively and efficiently coordinate, implement and monitor the patient's process of care, to communicate openly and empathetically with patients and their family members.

· Ability to work independently as well as collaboratively with navigation team and multidisciplinary care team in all aspects of defining and implementing navigation program.

· Ability to communicate effectively with diverse audiences including professional staff, patients, community, media, and other service agencies.

· Knowledge of adult learning competencies and patient teaching skills.

· Demonstrated management skills reflecting self-motivation, initiative and fiscal responsibility.

· Tolerance of ambiguity and the flexibility to respond to changing system needs.

· Demonstrates a commitment to own professional growth and competency.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

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