Field Service Technician - Wilson - GEA

Description

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

The typical base pay range for this position at the start of employment is expected to be between $31- $45 per hour. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.

Join our team as a Field Service Technician (Beverage) and play a key role in delivering exceptional after-sales service and technical support for beverage and brewery systems. In this hands-on role, you will support customers across the full lifecycle of their equipment—from installation and commissioning to maintenance, troubleshooting, and optimization.

You will represent GEA at customer sites, ensuring high-quality service delivery, strong customer relationships, and reliable equipment performance. This position requires up to 75% travel and a valid driver's license.

Key Responsibilities

Installation, Commissioning & Maintenance

• Assist with installation, commissioning, and decommissioning of beverage filling and liquid processing equipment (both alcoholic and non-alcoholic), including blow molders
• Perform planned and emergency maintenance on installed systems to ensure optimal performance

Customer Service & Relationship Management

• Deliver professional, high-quality service while maintaining clear communication with customers
• Build trust and foster long-term customer relationships by serving as a knowledgeable and dependable partner
• Act as the primary on-site representative and "face" of the organization

Troubleshooting & Technical Support

• Diagnose, troubleshoot, and repair GEA equipment both onsite and remotely
• Provide technical support for mechanical, pneumatic, and electrical issues
• Identify root causes and implement effective corrective actions

Training & Support

• Provide basic operator training on equipment operation and preventive maintenance
• Support internal teams (Sales, Spare Parts, and Projects) with technical expertise and service-related input

Continuous Improvement & Opportunity Identification

• Proactively identify service opportunities, including recommended spare parts, upgrades, and process improvements
• Conduct site audits and performance evaluations to optimize equipment efficiency

Documentation & Communication

• Prepare detailed service documentation including service reports, inspection reports, and commissioning/start-up documentation
• Align with customers before service work and review completed work, findings, and next steps
• Coordinate with internal teams and assist with cost estimates and service planning

Safety & Compliance

• Adhere to all company safety policies, customer HSE standards, and OSHA regulations
• Maintain a strong commitment to safe work practices at all times

Additional Responsibilities

• Perform other duties as assigned to support the service team and customer needs

Your Profile / Qualifications

Required

• 5+ years of field service experience supporting filling equipment and liquid processing systems (including blow molders)
• Strong understanding of piping & instrumentation diagrams (P&ID), process flow diagrams, and production systems
• Proven experience servicing sanitary valves, pumps, heat exchangers, and related hygienic process equipment
• Strong mechanical, pneumatic, and electrical troubleshooting skills
• Knowledge of beverage processing systems such as UHT, pasteurization, aseptic processing, deaeration, and heat exchange
• Familiarity with industry standards and regulations (GMP, PMO, 3-A, FDA)
• Strong English communication skills (written and verbal)
• Excellent organizational, time management, and problem-solving skills
• Ability to work independently and as part of a team
• Strong customer focus, professionalism, and work ethic
• Valid driver's license and ability to travel up to 75% (primarily within the U.S. and Canada, with occasional international travel)

Preferred

• Experience with aseptic systems
• Knowledge of Rockwell/Allen-Bradley RSLogix 5000

At GEA, we don't just offer jobs, we offer opportunities to thrive, grow, and make an impact.

#engineeringforthebetter

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted, and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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