Mgr Customer Experience Center Operations - Brandon
2 weeks ago

Job summary
The Mgr Customer Experience Center is responsible for providing leadership to ensure quality Customer Service to Tampa Electric and Peoples Gas customers through the Call Center via phone, web, Interactive Voice Response Unit (IVRU) and other mediums.Responsibilities
- Provides leadership and manages teams of supervisors and 100+ Electric and Gas union and non-union Customer Service Professionals in the main residential queue, one or more of specialty queues, front and back-office fulfillment, remote Customer Experience Center locations, contractors,and/or multiple channels of service such as chat,email,
- Ensure a positive professional work environment that supports continuous improvement efficiencies Ensure effective integration people processes technology provide quality effective customer experience client satisfaction services.
Job description
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