Guest Services Representative - Knoxville - Pilot Flying J

Pilot Flying J Knoxville

1 week ago

Description

Pilot Flying J seeks a highly skilled Front Desk Agent / Concierge to join their team. As a Guest Services Representative, your key responsibilities will include:

• Responding to all incoming phone calls and emails received by the Guest Services department in a timely and efficient manner, ensuring resolution or escalation as necessary.

• Modeling behaviors that support the company's common purpose and promoting a positive customer experience.

• Providing exceptional support to guests and team members, upholding the highest standards of service excellence.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to work effectively in a fast-paced environment. This is an immediate hire opportunity, requiring a motivated and detail-oriented individual who can deliver outstanding results.

We are seeking a competitive salary for this role, commensurate with industry standards and based on location.

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