Desktop Support Technician - Rutland, United States - A3 Solutions, Inc.

Description

• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support
• Ability to set up, configure, and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMACs.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery
• Experience doing break / fix repairs on desktops, laptops
• Install / Re-install various software packages and updates
• WiFi and VPN connections; Support of wireless devices
• GREAT Customer Service skills

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

• 8-hour shift