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- Provide day-to-day support and troubleshooting of user and application problems within a specific business area.
- Provide process, functional and technical expertise, within an assigned business area, in the analysis, design, development and implementation of business processes and applications.
- Collaboratively design customer review and approved solutions with senior team members.
- Proactively leverage business and functional knowledge of one or more key areas to design solutions that address business needs.
- Identify operational inefficiencies, conflicting business practices and integration issues, suggesting alternative solutions.
- Integrate project activities with Quality Assurance and Software Development teams to ensure successful implementation and support of projects.
- Foster and maintain productive relationships with internal teams and business partners.
- Maintain all project tasks through the production ticket system or project server on a weekly basis.
IT Business Analyst - Woburn, United States - Global Channel Management Inc
