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Bonita Springs

    Food and Beverage Assistant Manager - Bonita Springs, United States - HV Global Group, Inc.

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    Description

    Hourly Rate: $22.00

    From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about joining our family.

    JOB SUMMARY

    Shift: 1st/2nd; must be available to work weekends and holidays.

    Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

    #LI-SK1

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
    OR
    • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
    CORE WORK ACTIVITIES

    Assisting in Food and Beverage Operations
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Uses coaching skills throughout the property.
    • Demonstrates self confidence, energy and enthusiasm.
    • Motivates and encourages staff to solve guest and employee related concerns.
    Ensuring Exceptional Customer Service
    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Follows up to ensure complaints have been addressed to the guest's satisfaction.
    • Develops a relationship with all guests to build repeated clientele internally and externally.
    Additional Responsibilities as Assigned
    • Complies with all corporate accounting procedures.
    • Assists GM as needed with annual Quality audit.
    Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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