Outbound Call Representative - Buffalo, United States - Imagine Staffing Technology

Description

Job Description

Job DescriptionJob ProfileJob TitleCustomer Engagement SpecialistLocationBuffalo, NYHire TypeContingent Hourly$19-$20Work ModelOnsite – (8am-4pm)Contact Phone Contact Email Nature & Scope:Positional Overview

Are you passionate about creating exceptional customer experiences? Our client is looking for a dedicated Customer Engagement Specialist to join their team and play a pivotal role in shaping their customer interactions. As a Customer Engagement Specialist with them, you'll have the opportunity to engage directly with their valued clients, building strong relationships and ensuring their needs are not just met, but exceeded. Your expertise will be instrumental in driving customer satisfaction and loyalty. If you thrive in a dynamic environment, possess excellent communication skills, and are committed to delivering outstanding service, we invite you to apply and be part of our customer-centric team dedicated to making a difference. Join them in redefining what exceptional customer engagement looks like
Role & Responsibility:Tasks That Will Lead To Your Success

• Complete calls with customers by asking a series of survey questions and recording the results.
• Level I Communicators will primarily work on lead qualification, customer service follow-up, market research and lead generation projects that do not require advanced technical skills or sales ability.
• Perform other duties as assigned.

Skills & Experience:Qualifications That Will Help You Thrive

• Excellent interpersonal and verbal / written communication skills
• Prior outbound call experience not necessary
• High School Diploma or GED
• Outgoing personality