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Port Saint Lucie

    Guest Relations Agent - Port St Lucie, United States - Sandpiper Bay Resort

    Sandpiper Bay Resort
    Sandpiper Bay Resort Port St Lucie, United States

    2 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Job Description/Summary:

    A Guest Relations Agent assists in delivering exceptional service to guests (boost guest satisfaction rates, resolve issues, increase revenue to benefit a hotel's bottom line).

    ESSENTIAL JOB FUNCTIONS:

    • Compiling welcome folders that include maps, room service menus and information about amenities.
    • Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
    • Reviewing arrival lists to identify VIP guests.
    • Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
    • Providing information about services, amenities, and local attractions
    • Recording all customer interactions in a logbook or customer relationship management software program
    • Empathizing with upset guests and helping to resolve their issues.
    • Assisting other staff members with maintaining coffee and breakfast areas in the lobby
    • Any other duties assigned by Supervisor.
    Technical Skills
    • Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred
    • Active listening skills to understand guests' needs and desires
    • Problem-solving skills to offer solutions when guests lodge complaints
    • Strong oral communication skills to interact with guests and coworkers
    • Attentiveness to detail to properly log guest interactions and create welcome packets
    • Robust knowledge of the local area to make dining and activities recommendations
    • Multitasking skills to attend to the needs of multiple guests at once
    • Computer skills to utilize reservation systems, email and customer relationship management software
    • Familiarity with hotel health and safety standards
    Salary Description

    $16/hr
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