Customer Supp/Account Rep-Sr-IT - South Jordan, United States - Randstad USA

Description

A top finance/banking company is looking for a Customer Service IT Representative.

This role will be staggered 8 hour shifts starting at the earliest 6am and ending at the latest 10pm with no OT expected. This is sonsite in this South Jordan, UT office.

If you have call center experience and are local to South Jordan, UT please apply

Duties:The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.

salary: $ $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict

• Responsible for high quality end-user technical support, related to enterprise software and hardware

• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.

• Under general oversight, provides after hours and weekend support as needed.

• The position requires attention to detail, follow through, teamwork focus and positive attitude.

• An understanding of technology and the ability to apply that knowledge to support all existing systems

Skills

Customer support

Excel

Word
Qualifications

Years of experience: 2 years

Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.