Senior Account Manager - New York - Fuel Cycle

Description

About Fuel Cycle:
Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights - fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.
Why work at Fuel Cycle?
Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you're based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you'll help shape the future of decision intelligence for some of the world's most iconic brands.
Overview:
Fuel Cycle is seeking a motivated and client-focused Senior Account Manager to support the renewal and retention of an assigned book of business, primarily consisting of Minimal Motion accounts. In this role, you will manage ongoing client relationships, ensure satisfaction, and maintain strong renewal health across your portfolio.
As a Senior Account Manager, your primary objective is to manage renewal execution and renewal health for your assigned accounts, working closely with your Director to ensure renewal readiness and alignment as well as identify light expansion opportunities when appropriate. You will act as a reliable client partner, guiding them on platform use, best practices, and research fundamentals to ensure long-term value. You will collaborate closely with internal teams to support project execution and ensure high-quality deliverables.
This role focuses on executional excellence, renewal hygiene, and client value realization and is ideal for someone looking to grow into a more senior account management or strategic advisory position. You will gain exposure to Market Research, SaaS account management, and customer success methodologies while contributing to Fuel Cycle's retention goals.
This role reports directly to the Director, Customer Experience and operates within a vertical pod structure. You'll collaborate cross-functionally with Research Excellence, Training & Enablement, Product, Marketing, and Operations to maintain client satisfaction and retention for your assigned accounts.
Location: New York City
Work Arrangement: This is an onsite role requiring four days per week in the office, with one flexible remote day each week based on team needs.
Key Responsibilities:
Renewal Management & Retention

• Own the execution and management of renewals for your assigned book of Minimal Motion accounts, partnering closely with the Director to ensure readiness, accuracy, and alignment, while meeting or exceeding renewal targets for your portfolio.
• Maintain and track health of accounts using Salesforce, ChurnZero, Gong, and other internal tools.
• Identify light growth signals (i.e, potential Upsell and Expansion) when aligned with client needs and identify risk signals, escalating appropriately to the Director for strategic evaluation.
• Ensure clients understand the value of Fuel Cycle's solutions and receive a consistent, high-quality experience.
• Maintain accurate forecasting and documentation of renewal progress.

Client Partnership & Support

• Serve as the primary operational day-to-day point of contact for clients, offering consultative guidance within the scope of Minimal Motion portfolios.
• Provide recommendations on research basics, platform usage, best practices, and how to achieve consistent value from Fuel Cycle.
• Support proposal development and renewals with oversight from the Director.
• Deliver clear and client-ready communications that reinforce trust and partnership.

Project Coordination & Execution Support

• Partner with Research Managers and Customer Solutions to ensure project expectations and deliverables are met for assigned accounts.
• Monitor project timelines and communicate status updates to clients proactively.
• Support resolution of minor issues or escalations, escalating strategic or commercial concerns to the Director, CX ensuring a smooth client experience.
• Ensure proper documentation and adherence to the Account Director Playbook.

Relationship Building & Internal Collaboration

• Build positive, service-oriented relationships with key client stakeholders.
• Coordinate with internal teams to ensure seamless delivery and client satisfaction.
• Introduce SMEs or internal resources when needed to support account retention goals.
• Participate in account planning discussions by contributing insights, renewal risk signals, and client health inputs to support Director-led planning.

Your Success Metrics:

• Achievement of assigned renewal rate targets for Minimal Motion accounts
• Healthy account scoring and retention indicators (engagement, onboarding health, NPS, etc.)
• High client satisfaction and limited escalations
• Accurate forecasting and documentation in Customer Experience systems
• Positive collaboration with Research, Product, CS, and Marketing teams

Who you'll work with?

• Research Excellence, Customer Solutions, Product, Marketing, and the Executive Leadership Team

Core Skills, Competencies & Attributes:

• Client Relationship Management - Ability to maintain strong client relationships, promote value realization, and support clients in navigating Fuel Cycle's platform and services.
• Customer-Centric Mindset - A service-oriented approach with a focus on client satisfaction and proactive communication.
• Organizational & Project Management Skills - Capacity to coordinate projects, monitor timelines, and support delivery across multiple client engagements.
• Communication Skills - Clear, professional communication-both verbal and written-tailored to client needs and internal collaboration.
• Problem Solving - Ability to identify risks early within assigned accounts, troubleshoot basic issues, and escalate appropriately when more complex support is needed.
• Attention to Detail - Strong documentation habits and ability to maintain accurate and up-to-date account information across systems.
• Collaboration - Comfort working cross-functionally to deliver a smooth, cohesive client experience.
• Adaptability - Ability to handle shifting priorities, evolving client needs, and a fast-paced environment with composure.
• Technical Proficiency - Familiarity with SaaS platforms, customer success tools, and/or research technologies is preferred. Ability to quickly learn Fuel Cycle systems and workflows.

What You'll Bring:

• 2-4 years of experience in Account Management, Customer Success, or Client Services within a SaaS, Market Research, or related environment.
• Experience supporting a book of business and working toward renewal or retention goals.
• Proven ability to manage ongoing client communications and maintain positive working relationships.
• Familiarity with Salesforce, ChurnZero, or similar tools a plus.
• Strong written and verbal communication skills with attention to detail.
• Ability to collaborate effectively with internal teams across research, product, and operations.

Preferred, but Not Required

• Experience in market research fundamentals or working with research tools.
• Prior exposure to project coordination or client reporting.
• An interest in expanding skills in executional account management, research methodology, and SaaS client management, with exposure to strategic advisory over time.

Benefits & Perks:
Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans
• 401(k) with Company Match: Plan for your future with our retirement savings program
• Equity Purchase Option: Participate in Fuel Cycle's long-term success
• Flexible Work Schedule: Empowering you to balance life and work
• Generous Time Off:
  • 15 vacation days and 7 sick days per year
  • 12 company holidays
  • 4 floating holidays/recharge days to rest or celebrate what matters to you
• Paid Parental Leave: Time to bond with your growing family
• Monthly Internet & Phone Stipend: Support for remote work setup
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (health & fitness), and more
• Team Connection Perks:
  • Weekly community lunches, refreshments, and snacks at our LA & NY headquarters
  • Pet-friendly office environments

Compensation Overview:
The expected starting salary range for this position is $80,000 - $90,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.
In addition to base salary, this role is eligible for a discretionary bonus with a target of 7% of base salary. Actual bonus amounts, if any, are determined at the company's sole discretion and may vary based on individual performance, company performance, and market conditions. This role may also be eligible for an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.
Commitment to Diversity, Equity, and Equal Opportunity:
At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.