Patient Access Specialist, full time, nights - Holland, United States - Holland Hospital

Description

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

• Serves as face of the hospital offering exceptional customer service
• Completes demographic and financial order entry within the Cerner EHR
• Verifies patient identification and scans ID and Insurance cards into EHR
• Interviews patients and verifies or updates medical health record at every visit
• Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed
• Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians
• Explains and obtains compliant signatures on registration forms
• Answers patients and family wayfinding questions and helps direct as needed

Acts as a preceptorEmployment Type:
Full TimeShift: 7pm-7am
Weekly Scheduled Hours: 36
Weekend Requirements: 2 out of every 5 weekendsRequirements:

• High school diploma/GED or higher educationDemographic and

Financial Registration:
Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system.
Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services.
Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System.

Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay.

Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians.
Explains and obtains compliant signatures on registration forms.
Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed.
Acts as a preceptor as needed.


Compliance:

Understands importance to complete processes as educated to maintain compliance in all areas of Patient AccessPresents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice.

Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information.

Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers.
Specific duties as assigned.


Emergency Department:
Performs bedside registration for Emergency Department patients arriving via Triage.
Performs Quick Registration followed by bedside registration for Emergency Department patients arriving via Ambulance. Understands the need to be available at ambulance arrival to create visit promptly.
Able to prioritize the order patients are registered based on acuity and chief complaint. Collaborates with ED clinical staff related to appropriate time to enter ED clinical room.

Assembles charts/labels/ID band for Emergency visits and obtains compliant signatures on all related documents, including but not limited to Treatment and Payer Consent, Notice of Privacy Practices, Important Message from Medicare, Patient Belongings and Patient Rights.

• Demonstrates ability to work in the clinical area along with clinical staff during codes, traumas, and other emergency situations

Operator:
Acts as phone operator routing all calls from internal and external customers throughout the hospital. Uses critical thinking to prioritize calls.
Provides excellent customer service to all callers.
Demonstrates ability to quickly respond to all Code events.
Conveys calm during a code by remaining aware of tone of voice when paging overhead.

Able to perform other duties while simultaneously acting as the operator related to creating and activating visits for other units of the hospital or other reports as assigned.

Outpatient Lab, Radiology and Scheduled services:
Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times. Communicates effectively to patients explaining need to register out of order of sign in.
Identifies when a scheduled patient has been pre-registered.
Collaborate with Receptionist and clinical departments to assure good patient flow.

Knows when and how to notify clinical areas that patient is ready for service or that patient will be late.

Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book.
Performs order entry and activation accurately. Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance.
Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders.
Demonstrates ability to verify medical necessity. Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient. Using exemplary customer service explains ABN to patient.

Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement.

Demonstrates ability to identify a compliant order. Understands how to contact the physician is a compliant order is needed.
Holland Hospital is an Equal Opportunity Employer, please see our EEO policy