General Manager - Boston, MA, United States - Atrium: Staffing

Description

Our client, a Real Estate firm based in Boston, MA, is hiring a General Manager with mixed-use experience to join their growing team.

Salary/Hourly Rate:
The General Manager is responsible for providing strategic leadership, guidance, and support to a dynamic property operations team.

The primary focus is on effectively managing a large urban mixed-use development, ensuring superior customer service, and optimizing asset value.

This General Manager role involves collaborative efforts to devise long-term strategies, formulate annual business plans, and manage operating budgets efficiently.

Conduct bi-weekly meetings with all managers to ensure alignment and foster team cohesion
Facilitate new office and retail tenant orientations to ensure smooth onboarding processes
Conduct quarterly meetings with office tenants to address any concerns and gather feedback
Review and provide constructive feedback on annual surveys from retail and office tenants
Analyze residential survey results in collaboration with all managers to identify areas for improvement
Perform semi-annual performance reviews for all direct reports, offering guidance and support
Review and approve performance reviews conducted by the Assistant General Manager and Service Manager
Cultivate and leverage vendor partnerships to optimize operational efficiency
Monitor key performance indicators such as occupancy, leasing percentage, pricing, and renewals to drive revenue growth
Review and approve monthly financial statement variances, ensuring financial stability
Oversee the processing of building insurance claims to minimize financial impact
Manage vacation time, paid time off, incentive plans, and bonus payouts for all associates
Develop and maintain Standard Operating Procedures (SOPs) for all managed areas to ensure consistency and efficiency
Produce and/or review all required reports, including leasing reports, CAM reconciliation reports, and financial statements
Attend or conduct various meetings, including management team meetings, budget process meetings, and monthly financial statement reviews
Property management and leasing experience
Preferred experience with Yardi, MRI, YieldStar, and LevelOne
Capability to lift, push, pull, or carry up to 15 pounds for various office/facility tasks

College degree in Real Estate or a business-related field is preferred