- Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- 1 year of experience in customer service or a healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
patient service representative - Encinitas, CA, United States - Scripps Health
Description
Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.
This is a benefitted Full Time, Day Shift position with a Monday - Friday schedule, located at Scripps Clinic Encinitas.
Why join Scripps Health?
AWARD-WINNING WORKPLACE:
* #5 in Fortune Best Workplaces in Health Care 2023
* #78 in 2023 PEOPLE Companies that Care
* #95 in Fortune 100 Best Companies to Work for 2023
The ideal candidate will thrive in a high call volume and patient volume environment and enjoy working and learning in a variety of areas while providing excellent customer service.
You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:Required Qualifications:
Preferred Qualifications:
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
Position Pay Range:
$22.29-$30.58/hour