Executive Housekeeper Manager, Bilingual - Baltimore, MD, United States of America
2 days ago
Job description
Overview
Since 1970, My Cleaning Service, Inc. has been a leading post-construction and janitorial cleaning service in the Baltimore-Washington Corridor. We are third-generation operated and proudly one of the largest women-owned businesses in Baltimore. In 2020, we celebrate our 50-year anniversary as we continue to grow and establish ourselves to the local community, standing by our commitment to customer satisfaction and eco-friendly practices.
Job Skills / Requirements
Key Responsibilities:
Housekeeping Management:
· Supervise and lead housekeeping supervisors and staff, setting performance expectations and conducting regular training and evaluation of team members.
· Monitor the cleanliness of guest rooms, conference spaces, and common areas, confirming they meet established standards.
· Assign housekeeping tasks, schedules, and duties to staff, prioritizing workload efficiently.
· Confirming areas are prepared for events according to demand.
· Perform regular inspections to identify areas requiring attention and follow up on corrective actions.
· Professional respectful communication with staff and clients.
· Communicate and coordinate with the site shuttle drivers.
Client Relations: Serve as the primary point of contact for clients, addressing inquiries, concerns, and special requests promptly.
· Foster strong client relationships by providing exceptional service and anticipating client needs.
· Coordinate with the sales and event planning teams to ensure client expectations are met or exceeded.
Communication and Coordination: Act as a liaison between office staff and housekeeping teams to facilitate efficient operations.
· Communicate daily assignments, priorities, and special requests to housekeeping staff.
· Monitor, Track, and submit payroll reports to the payroll department.
· Collaborate with maintenance and facilities teams to address any issues related to cleanliness or maintenance.
· Communicate with the Director of Operations and Union representatives regarding any incidents and events related to staff corrective actions.
Quality Assurance: Implement quality control measures and standards for cleanliness and appearance.
· Confirm all areas are properly prepared and meet quality standards before guest arrivals or events.
· Address guest complaints or concerns related to cleanliness and housekeeping promptly and professionally.
· Complete inspections as outlined in the SOW (scope of work).
Training and Development: Provide training and ongoing coaching to supervisors and housekeeping staff on best practices, safety procedures, and client services.
· Promote a positive and collaborative work environment that encourages employee development and engagement.
· Execute orientation and continuous training of proper cleaning techniques, safety procedures, and handbook policies.
· Creation of relevant processes.
Inventory and Supplies: Manage inventory of cleaning supplies and amenities, coordinating restocking as needed.
· Monitor and control housekeeping-related expenses within budgetary guidelines.
Bilingual Communication: Effectively communicate in both English and Spanish to ensure clear understanding and responsiveness among diverse staff and clients.
Qualifications:
· Proven experience in hotel or hospitality management, with a focus on housekeeping.
· Fluency in both English and Spanish, with exceptional communication skills in both languages.
· Proactive critical thinking skills.
· Develop solutions management strategies.
· Strong leadership and supervisory skills, with experience in managing teams.
· Understanding of housekeeping and cleanliness standards within the hosp
Education Requirements (All)
High School Diploma
Associates Degree
GED
Additional Information / Benefits
My Cleaning Service is a commercial janitorial company that has been in business for over 50 years. We are an equal opportunity employer. This application will not be used for limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Applicants requiring reasonable accommodation in the application and/or interview process should notify a representative of the organization.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Director of Operations
This is a Full-Time position
1st Shift, 2nd Shift, Weekends, This is a salaried, exempt position. The role is considered full-time, and the expected schedule is approximately 40 hours per week, with flexibility as needed to meet business and operational needs
Travel is not required
Number of Openings for this position: 1
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