Customer Service Representative - Morristown, United States - Signature Aviation

Signature Aviation Morristown, United States

3 weeks ago

Full time

Description

The following are essential to the job, in addition to those listed above and on the chart in this description. While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).

Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled

Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like

Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents

Operate a multi-line telephone and use the company-approved greeting

Drive cars, vans or other shuttles

Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies

Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.

Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions

Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity

Ability to prioritize and perform multiple tasks simultaneously

Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa

Ability to read small print

Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled

Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like

Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents

Operate a multi-line telephone and use the company-approved greeting

Drive cars, vans or other shuttles

Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies

Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.

Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity

Ability to prioritize and perform multiple tasks simultaneously

Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa

Ability to read small print

To qualify for this position, applicants and those in the role must have:

High School diploma or general education degree (GED)

Minimum of 18 years of age

A valid state driver's license

A professional appearance

Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies

Ability to successfully and timely complete Signature's training programs

Ability to use a computer and email, including passing computer-based training modules

Strong verbal and written English communication skills

Ability to work flexible schedules and in various weather conditions

Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)

Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or other related field

Preferred: knowledge of radio procedures and protocols

An Equal Opportunity Employer including Disability/Vet

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

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