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    Service Desk Technician - North Carolina, United States - Gravity IT Resources

    Gravity IT Resources
    Gravity IT Resources North Carolina, United States

    3 weeks ago

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    Description

    Job Title: Service Desk Technician

    Location: Morrisville, NC

    Job-Type: Contract to Hire

    Referral Fee: +/- $750

    Position Overview:

    Gravity is looking for a well-rounded Service Desk Technician to handle internal customer issues through ServiceNow. This person will be responsible for troubleshooting both hardware and software based on the incoming tickets that the team will receive.

    The ideal candidate will possess 3+ years of experience in a Service Desk setting, a history of successful troubleshooting, and strong documentation skills.

    Our client is a $100M+ technology enabled pharmaceutical solutions co

    mpany. This company is one of the fastest growing firms in the Research Triangle area.

    Duties & Responsibilities:

    • Take incoming requests from internal customers and provide excellent service for all helpdesk and desktop related tickets
    • Assist with hardware related issues including IP phones, keyboards, monitors, printers, computers, etc.
    • Assist with any software related issues that come through ServiceNow regarding installations, configurations, Windows 10 or 365 updates or issues, VPN's, or Virtual Machines
    • Document and communicate with the infrastructure team on status updates
    • Maintain IT Security and report any violations

    Required Experience & Skills:

    • 3+ years of experience in a customer support/service desk setting
    • 3+ years of experience with ServiceNow
    • 3+ years of experience with Windows 10 Office365
    • 3+ years of customer support and service experience
    • Certifications in Comptia A+, Comptia Network+ Microsoft MC preferred but not required
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