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IT Support Specialist - Summersville, United States - Seneca Health Services, Inc.
Description
Provide data analysis of client outcomes and service delivery. Assist with maintenance of Seneca's information system. Provide support and training to employees regarding the use of computer hardware and software, including workstations, printers, scanners, etc. Responsible for tracking and reporting on employee productivity using data from the EHR.Associate degree in computer science or related field or experience in an IT environment preferred.
Experience with network components (such as Windows 2012/2016/2019 Server, Windows 10 and 11, Microsoft Office Suites, MS Outlook and Microsoft Remote Desktop Server), general hardware/PC maintenance, configuring mobile devices, and customer service preferred.
Strong ability to adapt to and learn new applications and tools quickly.
Ability to work independently.
Valid driver's license and vehicle required.
Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and a drug screen.
ESSENTIAL FUNCTIONS
Install new computer equipment; assist VP/IT in repairing, installing and testing complex equipment or local area networks.
Set up/manage user accounts, connect users to networks and provide training.
Assist in problem diagnosis and resolution and maintenance of network and telecommunication systems.
Perform diagnostics and provide maintenance/replacement support for workstations, printers, scanners, and various peripherals.
Assist with handheld devices including company provided cell phones and tablets.
Diagnose trouble areas and implement solutions.
Operate a help desk for staff utilizing telehealth for service delivery.
Assist clients with accessing the patient portal.
Address barriers to telehealth and/or patient portal access.
Collaborate with team to resolve information technology issues.
Support EHR applications and respond to EHR help desk tickets.
Analyze and report on agency-level data for performance assessment using data from the EHR, utilizing Crystal Reports and KPI.
Track and report on client service delivery and outcome measures.
Develop forms and assessments within the EHR.
Maintain an up-to-date inventory of hardware and software at the end user level.
Available for emergency outage resolution.
Secure information by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies and keeping client information confidential.
Represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca's Mission and Code of Conduct and Ethical Practices.
Other duties as assigned by supervisor.Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit; use of arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard.
The employee is occasionally required to stand; walk; reach with hands and arms; climb stairs; balance; bend or crouch; talk and hear; and drive a motor vehicle.
The employee must occasionally lift and/or move up to 20 pounds and rarely up to 50 pounds. Specific vision abilities required by the job include close vision and distance vision.This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.
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