- Collaborate with colleagues to provide support to a large amount of database systems hosted in AWS.
- Collaborate with our Support organization in resolution of support cases, developing and running scripts, creating SQL jobs, and troubleshooting database servers in a hosted environment.
- Responsible for diagnosing customer connectivity, configuration, and performance issues.
- Responsible for implementing alerts and monitoring systems.
- Develop support documentation, policies, and runbooks.
- Participate in on-call pager duty rotation and periodic weekend work with other team members.
- Bachelors degree in computer science or related experience.
- 8 plus years experience in supporting Cloud Based production environments.
- Strong knowledge of database technologies
- Strong working knowledge of SQL Server performance and health/capacity monitoring
- Extensive knowledge writing Transact SQL, DDL, and DML.
- Extensive knowledge troubleshooting and tuning SQL.
- Extensive working knowledge administering Microsoft SQL Server, Analysis Services, Reporting Server, and other supporting products.
- Experience in automation and developing heuristic solutions using scripting languages like PowerShell and Python.
- Experience working in Cloud Based environments such as AWS and Azure.
- Knowledge of monitoring and data collection tools that will enable a pro-active approach to maximize client availability.
- Collaborate on documentation, playbooks, policies, and procedures.
- Ability to research issues and new technologies, and effectively communicate findings.
- Experience with log aggregation tools for troubleshooting and anomaly identification.
- Knowledge of Administering Windows Server platform.
- Ability to clearly communicate, work with others, and prioritize tasks and workload.
- Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
- Generous PTO offerings (region dependent).
- Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
- Paid time to volunteer through Planviews Force for Good Week.
- Employee Referral bonus program.
- Weekly office lunches for hybrid team members and social events.
- Flexible work hours/environment.
Sr. Database Operations Engineer II - Austin, United States - Planview Incorporated
Description
Overview:
Planview has one mission: to build the future of connected work, from ideas to impact.
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industrys most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. Were proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at , and connect with us on LinkedIn, Instagram, and Twitter.
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Responsibilities:At Planview, youll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you