Head of Operations - Chicago
3 weeks ago

About the Role
We're looking for an experienced operator to own the end-to-end university customer lifecycle in the US - from implementation, to ongoing account management / customer success (and support).Key Responsibilities
- Lead the post-sale implementation process for university partners - helping get them onboarded smoothly and ensuring we deliver what we're selling.
- Be the primary owner of the university relationship from implementation through to renewal (or churn). You'll drive adoption, retention, expansion opportunities, and ensure high-quality support and issue resolution.
Job description
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