Head of Operations - Chicago

Only for registered members Chicago, United States

3 weeks ago

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About the Role

We're looking for an experienced operator to own the end-to-end university customer lifecycle in the US - from implementation, to ongoing account management / customer success (and support).

Key Responsibilities

  • Lead the post-sale implementation process for university partners - helping get them onboarded smoothly and ensuring we deliver what we're selling.
  • Be the primary owner of the university relationship from implementation through to renewal (or churn). You'll drive adoption, retention, expansion opportunities, and ensure high-quality support and issue resolution.

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