Counter Sales Associate - Stoughton, United States - Airgas

Description

How will you CONTRIBUTE

and GROW?Position Title: Counter Sales Associate

- Stoughton, MA
- Monday - Friday
- 1st Shift

The Counter Sales Associate (CSA) provides individual support services for all phases of the order fulfillment process to Airgas customers primarily over the telephone both locally and for remote locations in a region. The CSA promotes long-term customer relationships and provides superior customer service through support to include sales, order entry, negotiation of pricing, master file maintenance, and problem resolution, expediting and product research with vendors and coordination with internal departments including field sales

Maintains a high level of customer service by assisting customers via telephone, email, fax, or in person facilitating all phases of order-fulfillment for industrial, medical and specialty gases as well as welding and safety equipment, power and handle tools and other products/supplies. Answers and responds to incoming telephone inquiries from our customers. Facilitates sales taking customer orders and serving as the accountable party to Airgas customers.

Demonstrates full knowledge of all order-entry, data research and other order entry/resolution necessary to service customers. Data entry for sales and sales-related processes including new account set-up and maintenance of existing customer accounts. Provides data entry and maintenance of customer contact pricing.

Ensures customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc., are promptly and courteously handled providing follow-up as necessary. Provides research of products with vendors, including price and availability. Provides research and resolves conflicts related to the order delivery cycle. Researches and reviews customer account balances, invoices, and leases.

Interfaces with sales, customers, branches and other operating areas to provide timely and accurate communication regarding capabilities, delivery and various other operating requirements. Interacts with other internal departments to coordinate deliveries and customer satisfaction.

Provides warehouse support for shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.

Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.

Maintains showroom cleanliness by procedures set forth by management.

Maintains current price documentation and product literature as it becomes available. Keeps product knowledge current.

Other duties and projects as assigned.

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Are you a MATCH?

HS Diploma or equivalent required.

Strong background in gas, welding and safety supply industry with retail experience preferred.

SAP experience strongly preferred.

Prior welding experience preferred such as knowledge in MIG, TIG, and STICK WELDING preferred.

Prior experience operating a forklift preferred.

Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

Excellent customer service skills.

Ability to work independently and under some pressure to meet deadlines.

Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.

Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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