Quality Customer Service Representative - Belgrade, MT, United States - ThompsonGas LLC

Description

If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you

ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support.

The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.

This is an onsite position no hybrid/remote work is available.
Handle inbound calls by asking probing questions to uncover sales and service opportunities
Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
Possess a working knowledge of all ThompsonGas products and service offerings
Hold a thorough understanding of policies and procedures related to safety, product delivery and service
Lead outbound calling operations in effort to collect from past due customers
Enter and update customer account information in CARGAS and MPX systems
Process billing payments for walk-in customers
3+ years of Customer Service experience (Call center experience preferred)
~ Excellent computer skills including Microsoft office and data entry skills
~ Flexible to work OT and weekends as needed during busy season

Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
Disability and life insurance
Employee training programs with career development/advancement opportunities
Tuition reimbursement program

Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.