Customer Service Specialist - Sioux Falls, SD
1 day ago
Job description
Join one of the fastest-growing companies in America. Recognized for three years as an Inc. 5000 award-winning company, Silencer Central has achieved over 400% growth in the past three years. Since 2005, we've been passionate about compliance, education, and community engagement in firearm sound suppression—making the silencer-buying process simple and accessible. Apply today and be part of our continued growth
Classification: Full time, Exempt
Shift: Monday – Friday, core hours 8:30 am to 5:00 pm, 1 rotating Saturday per month, with 1 weekday off during the week, T, W, Th.
Location: On-site
Job Summary
At Silencer Central, we believe in being customer-oriented, getting stuff done and expecting excellence in everything we do. In this role, you will provide professional, attentive service over the phone, giving each customer your full attention and asking thoughtful questions to understand their needs. Using your knowledge of our products and processes, along with strong problem-solving skills, you will identify solutions and work with customers to address their concerns. The ideal candidate thrives in an office-based environment, can manage phone interactions throughout their shift, and maintains a positive, patient, and solution-focused demeanor—even during high call volumes.
If you enjoy helping people, value accuracy, and work well in a team setting, this role offers the opportunity to make a meaningful impact every day.
Job Responsibilities & Essential Functions
Serves customers by providing product and service information and resolving product and service problems
Maintains customer records by updating account information
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Manage large amounts of incoming calls, emails, and chat messages
Ability to take payment information and process payments
Job Requirements & Qualifications
High-school diploma required
Previous customer service experience preferred
Contributes to team effort by accomplishing related results as needed
Must be able to handle demanding customers from time to time while remaining calm and professional.
Must deliver world-class customer service to all customers—every call, every day
Excellent attention to detail
Excellent interpersonal and communication skills
Excellent time-management skills
Compensation and Benefits
Silencer Central offers a competitive total compensation package that includes
Starting pay is $18.00 and will vary based on experience and relevant skills/knowledge
Incentive Bonus
Generous PTO Accrual
Company Paid Holidays
Health Insurance: Copayment Plus Plans or High-Deductible Health Plan with HSA match
Dental Insurance
Vision Insurance
LTD and STD Insurance
Company Paid Life Insurance
EAP
401(k) with Company Match
Employee Discount Program with industry partners
Free snacks and drinks
Apply today and join our amazing team Our business is growing and we need motivated people to help us continue our success
Similar jobs
Title: Loan Servicing Specialist · Location: Sioux Falls, SD (This is an onsite position) · Job Overview: · Builder Finance Inc. ("BFI") is a mortgage lender to home building companies and rental home investment companies across the country. Clients chose BFI for great pricing, g ...
16 hours ago
The Division of Child Protection Services impacts children and families' lives every day by assessing safety, providing intervention, and securing stability for children. This position is responsible for completing assessments with families from diverse economic, educational, and ...
1 week ago
At Silencer Central we believe in being customer-oriented giving each customer your full attention and asking thoughtful questions to understand their needs. Using your knowledge of our products and processes along with strong problem-solving skills you will identify solutions an ...
1 week ago
+Job summary · The Loan Servicing Specialist position is responsible for critical financial data. · +Preference given to candidates with similar work experience inside of a bank or other financial institution. · Experience with Jack Henry Silver Lake is a plus. · ...
1 month ago
The Customer Service Specialist addresses client inquiries and ensures satisfaction. · Serve as primary point of contact for customers. · Address inquiries and resolve issues promptly. · ...
3 weeks ago
The Customer Service Specialist is responsible for addressing client inquiries, resolving issues, and ensuring a high level of satisfaction. · Serve as the primary point of contact for customers through phone, email, chat, and other channels. Address inquiries, provide informatio ...
3 weeks ago
The Customer Service Specialist is responsible for addressing client inquiries and ensuring a high level of satisfaction. · ...
1 week ago
The Division of Child Protection Services impacts children and families' lives every day by assessing safety, providing intervention, and securing stability for children. · ...
1 week ago
This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. · Be part of thi ...
1 week ago
+At Silencer Central, we believe in being customer-oriented, getting stuff done and expecting excellence in everything we do. · In this role, you will be expected to waive the customer service flag and provide the white glove treatment to every customer that calls in by giving fu ...
2 weeks ago
The Consumer Banking Service Specialist provides superior administrative experiences and support to branch customers. · Professionally greet and deliver an exceptional service experience in branch and by phone, · effectively manage traffic flow by quickly identifying needs, · col ...
1 day ago
The Consumer Banking Service Specialist provides superior administrative experiences and support to branch customers and Consumer Banking staff. · This position often serves as the first point of contact for clients and guests, · requiring a welcoming disposition and efficient as ...
2 days ago
Title: Loan Servicing Specialist · Location: Sioux Falls, SD (This is an on-site position) · Job Overview: · Builder Finance Inc. ("BFI") is a mortgage lender to home building companies and rental home investment companies across the country. Clients chose BFI for great pricing, ...
1 day ago
Title: Loan Servicing Specialist · Location: Sioux Falls, SD (This is an onsite position) · Job Overview: · Builder Finance Inc. ("BFI") is a mortgage lender to home building companies and rental home investment companies across the country. Clients chose BFI for great prici ...
1 day ago
A day in the life · You start the morning from home, coffee in hand, review your schedule on a company-provided laptop, and head to a local customer site in the Dakotas. Some days it's a preventive maintenance visit on a 3–4 axis VMC; other days it's a laser cutter install or a t ...
16 hours ago
Your Best Address is seeking a detail-oriented and dependable Outbound Mail Specialist to join their growing team. · Pull and prepare daily forwarding lists (traditional & digital). · Verify digital forwarding requests with address checks prior to packaging. · ...
1 month ago
++The Taco Vault is looking for something spicy: a Guest Service Specialist (translation: server… but cooler, sharper, and about 10x more fun). · ,+Think of it like this: · ,+Normal servers bring plates. · ,+You bring the vibe. · ,++If you've got: · ,+ ...
1 month ago
Job Title: Otolaryngology Physician · ENT group seeking fellowship-trained ENT specialist for our team. · Hospital employment with multiple referral sources · Complex audiology services provided locally · Academic opportunities available · ...
2 days ago
We prioritize work-life balance and provide staff with autonomy. Great benefits and never lose sight of our mission: provide services to people with disabilities who make independence their choice. · ...
1 week ago
The Exercise Specialist works collaboratively with a registered nurse in the daily coordination and delivery of cardiovascular rehabilitation services. · Developing an exercise plan of care, assessing, implementing and evaluating the care. · Follow up on patient referrals from he ...
3 days ago