lead medical support assistant - Boise, United States - Idaho State Job Bank

Description

LEAD MEDICAL SUPPORT ASSISTANT at Veterans Affairs, Veterans Health Administration in Boise, Idaho, United States Job Description Summary The Boise VA Medical Center is looking to fill Three (3)

Lead MSA position for the 1 Clinical Resource Hub and - in HAS Cath Lab and Comp and Pen.

These are NOT Remote positions, they are onsite in Boise, Idaho THIS IS AN INTERNAL ANNOUNCEMENT Open to VHA Employees.

Employees on site in Boise will have first area of consideration, VISN20 facility employees will have second area of consideration followed third by rest of VHA.

YOU MUST UPLOAD YOUR MOST CURRENT SF-50 FOR VERIFICATION Responsibilities The duties and responsibilities of the Lead Medical Support Assistant include, but are not limited to:
The Lead MSA is responsible for the coordination of MSA assignments and workflow, especially in an interdisciplinary unit.

The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, inpatient/outpatient, specialties, and/or community resources.

The duties of this position include but are not limited to the following:
Advises clinical staff on current administrative processes. Uses Electronic Health Record (EHR) in conjunction with approved scheduling software to view, process and schedule orders. Recommends changes to existing clinic procedures based on current administrative guidelines. Enters/updates or verify insurance information per VHA policies and directives. Assist and train other Medical Support Assistants as needed. Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that schedules are closely monitored o effectively support the needs of the clinics Communicates with other agencies, departments, and non

• VA medical facilities; prepare correspondence, manage follow up care such as consults, tests, etc.

Processes incoming secure messaging, coordinate with care team, participate in team huddles and team meetings Sets priorities and deadlines, identify incomplete encounters and communicate findings, reinforce the plan of care, enter appropriate information into the electronic record Monitors pre-appointment information and/or requirements, verifies and validates accuracy in patient systems

Provides guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules Acts as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day to day conflicts.

Provides guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules Acts as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day to day conflicts.

Work Schedule:
Varies by Service Line will be discussed in interviews and upon selection Compressed/Flexible: not available Telework: not available Virtual: This is not a virtual position


Functional Statement #:

FS Relocation/Recruitment Incentives:

Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)

• See 'Additional Information' below for details.

Qualifications To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date.


Basic Requirements:

United States Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience must possess one year of specialized experience equivalent to the GS-6 grade level (1) collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community


NOTE:
Your resume must include hours per week for work experience credit.

Candidates must also demonstrate all the KSAs below: 1.

Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

2. Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting. 3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. 4.

Skill in communicating with individuals to obtain the desires effect and coordinating with a variety of interdisciplinary care team staff.

5. Ability to provide staff development and training. 6.

Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs.

This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics.

References:
VA Handbook 5005/117 Medical Support Assistant-Qualification Standard GS-0679.

Dated:
August 1, 2019 The full performance level of this position is GS-7

Physical Requirements:
The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation


Education IMPORTANT:
Education is not used for substitution of experience at the GS 7 level. Additional Information his job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply.

The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive , VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy).

VHA HCPs do not include remote workers who only infrequently enter VHA locations.

If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.

The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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