Amish Advocate Liaison - Millersburg, United States - Pomerene Hospital

Description

Job Description

Summary

The Amish Advocate Liaison establishes and maintains effective communication with the Amish Community. The Amish Advocate Liaison acts as the central contact point within Pomerene for the Amish Community. The Amish Advocate Liaison also facilitates excellent service and experience for our Amish patients.

Essential Functions

•Demonstrates commitment to Pomerene Hospital Values.

•Deliver service and expectations that build positive customer satisfaction and experience.

•Knowledge of Amish culture and fluency in Pennsylvania Dutch.

•Builds trust and integrity between Amish Community and Pomerene.

•Moves throughout the organization acting as a liaison and advocate for patients and families..

•Maintains a positive relationship with external contacts and stakeholders.

•Develops a positive perceptions of the hospital in the community.

•Performs community and public relations in the Amish community.

•Administers Pomerene's self-pay package pricing program and and coordinates with the transportation program.

•Prioritizes tasks in a changing work environment and is able to perform work with frequent interruptions

Job Responsibilities:

• Promoting and maintaining effective communication and positive relationships with the Amish Community
• Performs community relations and public relations in the Amish community according to hospital and department policy and procedure
• Assisting with promotion of self-pay package program; receive and process phone calls related to billing, package pricing, and complaints
• Organizes and schedules Amish House lodging as requested by our customers and is a backup to the transportation scheduler
• Visiting hospital Amish patients; and other activities as delegated.

• Medical Insurance
• Dental
• Vision
• Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness
• Short Term Disability
• On-the-Job Training
• FSA
• 403(b)
• 403(b) Employer Matching
• Employee Discounts at Kinetic Fitness
• Employer Paid Certifications
• Paid Orientation Period
• Tuition Reimbursement Program
• Paid Time Off
• Voluntary Pet Insurance