Maintenance Coordinator - Bluffton, United States - Howell-Chase Heating & Air Conditioning

Description

Job Description

Job Description

Are you interested in working with a great team where you will be appreciated? If you are an effective communicator, team player and a result driven person then we have the perfect job for you – Membership Coordinator

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast-paced and busy team.

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

Essential Job Duties:

Schedule routine HVAC maintenance appointments for residential or commercial properties based on service agreements, equipment warranties, and maintenance schedules.

• Coordinate with customers to arrange convenient appointment times and ensure minimal disruption to their operations or daily activities.
• Communicate job details, including service requirements and customer expectations, to technicians accurately and promptly.
• Maintain accurate records of scheduled maintenance appointments, service history, and equipment specifications in maintenance management systems or databases.
• Serve as the primary point of contact for customers regarding scheduled maintenance appointments, service reminders, and follow-up communications.
• Provide courteous and professional assistance to customers, addressing their questions, concerns, and requests promptly and accurately.
• Manage maintenance contracts and service agreements with customers, ensuring compliance with contractual obligations, service levels, and pricing terms.
• Renew or renegotiate contracts as needed, in collaboration with sales and customer service teams, to maintain customer satisfaction and retention.
• Conduct quality assurance phone checks on completed maintenance tasks to verify work quality, completeness, and customer satisfaction.
• Identify opportunities for process improvements and efficiency enhancements in maintenance coordination and service delivery.
• Collaborate with management and other departments to implement best practices and streamline workflows for improved customer service and operational effectiveness.
• Review scheduled maintenance appointments and service requests for the following day to identify HVAC filters required for each job and acquire for technicians in prepared spaces.
• Collaborate with customer service representatives, dispatchers, and management to implement best practices and standard operating procedures for scheduling and appointment confirmation.
• Communicate any schedule changes or updates to customers as needed, including appointment delays, technician substitutions, or service modifications.

Requirements & Qualifications:

Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

• Proactive & accountable
• Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent phone etiquette, communication and customer service skills especially under pressure
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others

Expected hours: 40 per week

Benefits:

· 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

Schedule:

· 8 hour shift

• Monday to Friday

Ability to Relocate:

· Bluffton, SC 29910: Relocate before starting work (Required)

Work Location: In person

Company DescriptionFounded in 1972, Howell-Chase Heating & Air Conditioning has grown to become one of South Carolina's leading HVAC companies. We've accomplished that feat by offering nothing but high-quality products and providing top-notch customer service.

Company Description

Founded in 1972, Howell-Chase Heating & Air Conditioning has grown to become one of South Carolina's leading HVAC companies. We've accomplished that feat by offering nothing but high-quality products and providing top-notch customer service.