Senior IT Support Specialist - San Francisco, United States - SmartBiz

SmartBiz San Francisco, United States

4 weeks ago

Show more Collapse job

Description

**Senior IT Support Specialist - San Francisco**

San Francisco, CA / Information Technology / Full-Time **No sponsorship available for this role, now or in the future.**

**Overview**

SmartBiz is on a mission to transform small business lending.

Our industry-defining marketplace enables small businesses to access the affordable capital they need to thrive, and banks the ability to efficiently meet the unique needs of their SMB customers. To date, SmartBiz has channeled over $8.6 billion of capital to over 235,000 small businesses across the country, and over 50% of loans on our platform have gone to women-owned, minority, or veteran businesses.

**Senior IT Support Specialist**

Weve had a phenomenal year of growth and as a result, we are expanding the IT Support Team. We recently hired a Support Specialist in Austin and we are now seeking another Senior Specialist in San Francisco. Our Technology Infrastructure Manager is in San Francisco, and you will be reporting to him. The mindset of this team is service and solution-oriented. In addition, you should always proactively be contemplating infrastructure; what are we doing well, what can we do better, how can we continue to automate. We are a Mac-centric organization. Youll be set up for success and have an easier time transitioning onto the team if you have this experience in addition to VoIP, working in an AWS environment, and prior Helpdesk ticketing and triaging.

Your responsibilities will vary on an as-needed basis however you should see yourself doing things ranging from configuration and maintenance, packaging and shipping equipment out to our remote workforce, providing that workforce with exceptional support, and vendor research. Youre a great multitasker, know how to prioritize, and youre one of those support people who makes others feel that no question is a dumb question.

As with many other companies, we are striving to understand how to balance remote and on-site time, especially for our Support Team. We will collaborate with you on the percentage of time in office, versus remote. We do however need you to be near enough to San Francisco that you can spend time there, at least regularly initially and then on an as-agreed-to basis moving forth.

Youll be reporting to Nico Mendiola. One of the many reasons we extended him an offer to join our team is because he embodies these things were also asking of you; hes collaborative, approachable, and understands the power (impact) of his words. He has a great support mindset and skill set. His 15+ years of experience, including certifications in JAMF, and his academic background - are what help set him up for success and will also help set you up for success.

*Occupational note: equipment weighs between 10-30 pounds but can reach up to 50 pounds on occasion, and installations often involve gaining access to hard to reach areas such as under desks or behind equipment.* **What We Are Looking For:**

+ Helpdesk experience with a ticket system such as Jira, Desk, or Zendesk

+ Ability to triage tickets and calls and escalate as appropriate

+ Ability to be available after hours for emergencies and to be on-call as assigned

+ 5+ years of macOS administration, support, and deployment

+ Youre innovative and have a solution oriented mindset

+ You strive to provide excellent customer service in a diverse environment and youre aware of the words you choose and use, both verbally and written

+ Okta, Google Workspace Administration, and Network Administration experience

+ Knowledge of Teamviewer helpful

+ Team oriented and collaborative: you also believe in setting your manager up for success and you maintain regular proactive communication with them

+ Ability to maintain composure in stressful situations

+ Ability to follow company and department policies and procedures

+ You have a project manager mindset: you listen, scope the work, take ownership, communicate budget and timelines, and you can complete a project with minimal supervision

+ You enjoy retrospectives: understanding what could have been done better/differently and how to incorporate those learnings into your work

+ You are flexible. You are willing to learn. We're growing and we need you to grow with us.

**Opportunities & Benefits We Will Provide:**

+ Clear path to an IPO and an opportunity to help us through the journey to becoming a public company

+ Opportunity to help redefine small business banking

+ Competitive salary and equity in a fast-growing start-up

+ 100% paid medical, dental, and vision benefits for you and your dependents

+ 100% paid life and disability insurance

+ 401k plan

+ Work from anywhere in the United States; we're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you

We have other current jobs related to this field that you can find below

IT Support Specialist

3 weeks ago

RAMS San Francisco, United States Full time

Essential IT Support Specialist Job Duties include, but are not limited to: · Provide Windows desktop, network and mobile devices support to staff via on-site visits, remotely, over the phone and resolve help desk tickets · Assist with implementing IT projects including network ...
IT Support Specialist

2 weeks ago

Varsity Technologies San Francisco, California, United States Permanent

About the Field Services Team · The Field Services team is a group of dedicated professionals who have a single purpose to deliver the highest level of customer experience to clients. The Field Services team works in partnership with their clients to ensure that their technology ...
IT Support Specialist

5 days ago

Hays Recruitment San Francisco, United States

Hays Investor · Work for Hays · About Us · Find Us · For Job Seekers · For Organizations · Australia · Austria · Belgium · Brazil · Canada · Chile · China · Colombia · Czech Republic · Denmark · France · Germany · Hong Kong SAR · Hungary · Italy · Japan · Lu ...
IT Support Specialist

5 days ago

Tradeshift San Francisco, United States

**IT Support Specialist** · San Francisco, CA, USA · Full-time · Department: IT · **Company Description** · Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the pl ...
IT Support Specialist

6 days ago

VOLT TEMPORARY SERVICES West Valley City, United States

Volt is immediately hiring an IT Support Specialist, *for a Remote* opportunity with client located in * Bellevue, WA. * · Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This softw ...
IT Support Specialist

1 day ago

Holland & Knight San Francisco, United States

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. · Description: · The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position t ...
IT Support Specialist

22 hours ago

Stefanini, Inc San Francisco, United States

Job Description · Job DescriptionReference #57395 · Stefanini Group is hiringStefanini is looking for IT Support Specialist for San Francisco, CA (Onsite Work).For quick Apply, please reach out to Rahul Kumar · - call: / email: Open to W2 Candidates onlyDedicated IT Support Speci ...
Executive IT Support Specialist

2 weeks ago

eTeam Inc San Francisco, United States

The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & a ...
IT Support Specialist

17 hours ago

Elyon International San Francisco, United States

Job Description · Job DescriptionSalary: $19 per hour · Responsibilities: · Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware · Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio ...
Support Specialist

1 week ago

VOLT TEMPORARY SERVICES West Valley City, United States

Your future? Let's build it · Volt is immediately hiring for an IT Epic Support Tech (Remote) · As a Support Tech you will provide technical assistance and customer service to support to providers, end users, and patients that are related to electronic medical record (EMR) appl ...
IT Support Specialist

3 weeks ago

Stitch Fix San Francisco, United States

Were a team of bright, kind, goal-oriented individuals who care deeply about achieving great things. We know our individual strengths, but believe that were strongest together. Our company is transforming the retail experience as we know itand we need your big ideas. We just migh ...
Technical Support Specialist

2 weeks ago

Seyfarth Shaw San Francisco, United States Full time

At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you'll work with state-of-the-art technolo 5ad gy in a friendly and professional environment, and we will continue to invest in your professional de ...
Technical Support Specialist

3 weeks ago

Akkodis San Francisco, United States

Akkodis is seeking a Technical Support Specialist for a Full-time -position with a hybrid in San Francisco, CA in the United States and ideally looking for applicants with a solid Candidate in Microsoft. · Salary Range: $100k to $120k/Annum The rate may be negotiable based on exp ...
Product Support Specialist

1 day ago

Ascend San Francisco, United States

What we do · Ascend is a fintech company building the financing and payments infrastructure for the $2.1T insurance market (did you know insurance premiums make up 7.2% of global GDP?). More than 40% of payments are still made with paper checks resulting in poor customer experien ...
Desktop Support Specialist

2 weeks ago

Insight Global San Francisco, United States

5 days a week onsite in Cole Valley, SF · 6-Month Contract + Extensions · Mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Bachelor's degree in related area. · 3+ years of experience in IT support. · Demonstrated p ...
End User Support Specialist

2 days ago

Resolute Consulting Group San Francisco, United States

End-User Support Specialist · San Francisco, CA · 4 days a week in Office, Friday work from home · $70,000 - $130,000. · Description · As an End-User Support Specialist, you will be an integral part of the Data and Technology team. In this role, you will provide support to our cu ...
Executive IT Support Specialist

3 weeks ago

Experis San Francisco, United States

Our client in San Francisco is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will provide day-to-day support to the Executive Staff and Floor employees of the company. This position will require a candidate that will be the technical expert ...
Tech Support Specialist

2 days ago

Franklin Covey West Valley City, United States

Location: · Tech Support Specialist in Salt Lake City, UT at Franklin Covey Careers **Location:** · **Experience:** · Not Specified **Job Description** · **Title: Tech Support Specialist** · **Reports to: Tech Support Manager** · **Location: Hybrid - Salt Lake City, UT** · ...
Technical Support Specialist

3 weeks ago

Miroculus San Francisco, United States

**Technical Support Specialist - Level 2** · San Francisco, CA / Commercial · Customer Support / Full Time · Miroculus is looking for a motivated · **Technical Support Specialist - Level 2** with a strong support background to help us maximize customer success and positive exp ...
Peer Support Specialist

4 days ago

Valley Mental Health Incorporated West Valley City, United States

** Peer Support Specialist - Recovery Management** · **Job Category****:** Clinical **Requisition Number****:** PEERS003318 Showing 1 location **Job Details** · **Description** · ****Peer Support Specialist - Recovery Management**** · **Schedule:** Monday- Friday 8am-5pm · * ...