Legal Intake Specialist - Huntsville, United States - Rocket City HR

Description

Legal Intake Specialist

Make your mark in the legal field


About the Role:

As a Legal Intake Specialist, you play a crucial role in this mission, acting as the first point of contact for prospective clients.

Your role involves conducting interviews, performing diligent research, and accurately gathering and verifying personal information.

We are looking for a self-motivated, detail-oriented professional who thrives in a fast-paced environment and can manage multiple priorities with a high level of competence and empathy.

Why Join Us?

Join a team where your contributions are not only valued but pivotal in helping individuals seeking legal assistance. We foster a supportive and dynamic workplace where your skills in managing detailed information will shine.


Key Responsibilities:

• Respond to incoming calls, ensuring all communications are logged and messages are accurately relayed.
• Efficiently process and track new case leads from various channels, utilizing scripts to gather consistent and essential information.
• Proactively follow up on leads to clarify their status within our intake system, ensuring thorough follow-through and record-keeping.
• Handle all incoming faxes, directing them to the relevant paralegal or attorney, and contribute to weekly intake summary meetings.
• Support legal projects and collaborate with team members on ad-hoc duties to enhance our client service delivery.

Skills and Qualifications:

• Strong verbal and written communication abilities.
• Deep understanding of legal terminologies and research techniques.
• Exceptional interpersonal and customer service skills, paired with a genuine sense of compassion and empathy.
• Outstanding organizational skills and meticulous attention to detail.
• Proven time management skills, capable of meeting tight deadlines in a bustling environment.
• Analytical thinking and problem-solving capabilities.
• Discretion, confidentiality, and the capacity to make sound decisions.
• Proficiency in Microsoft Office and familiarity with legal software.
• Bilingual proficiency in English and Spanish is highly desirable.

Education and Experience:

• An associate's degree is required.
• A minimum of 2 years experience as a Legal Intake Specialist is preferred, ideally within a Personal Injury law firm.

Work Schedule:

• This is a full-time position, Monday to Friday from 8 a.m. to 5 p.m.
• Consistent, punctual attendance is essential, with a requirement to work on-site.

Ready to Make Your Mark?

If you're looking for a role where your efforts are recognized and you can genuinely impact outcomes, we want to hear from you.

Join us and be part of a team that values professionalism, quality, and above all, results.

Apply today to start making your mark in the legal field

Equal Employment Opportunity (EEO) employer

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Background Check:

All final candidates for employment will undergo a thorough background check that covers criminal records, past employment verification, and educational verification.

By applying for this position, you agree to permit the company to conduct this pre-employment screening. Please be aware that an offer of employment is contingent upon receiving satisfactory results from this background check.

Drug Screening:
In addition, candidates must pass a pre-employment drug test as a condition of employment. Our drug-free policy supports our commitment to providing a safe and productive work environment. Continued employment is also subject to compliance with our drug-free workplace policy.

Confidentiality and Fair Assessment:

All information obtained through background checks and drug screenings will be treated with the utmost confidentiality and used solely for the purpose of evaluating your candidacy for employment.

The company is committed to fair and ethical hiring practices, ensuring that all candidates are assessed equally and without discrimination.

By submitting your application, you acknowledge and consent to these pre-employment screening procedures. We appreciate your understanding and cooperation in this matter. If you have any questions regarding this policy, please feel free to contact our HR department.

This disclaimer sets clear expectations for applicants regarding the mandatory background and drug screenings, while also affirming the company's commitment to fairness and confidentiality in the hiring process.