Service Manager - Avon - Finch Turf, Inc.

    Finch Turf, Inc.
    Finch Turf, Inc. Avon

    20 hours ago

    $65,000 - $115,000 (USD) per year *
    Description
    Service Manager

    Avon, MA 02322

    Overview

    Salary Range$61, $95,900.00 Salary/year
    Position TypeFull Time
    Education Level4 Year Degree
    CategoryManagement

    Description

    Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
    Creates annual Service Department(s) goals and budget, in alignment with the organization's financial and operational objectives.
    Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
    Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
    Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
    Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
    Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
    Reviews work orders for completeness and accuracy prior to customer billing.
    Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
    Manages recruiting, staffing and employee development activities for employees reporting to this position.
    Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
    Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.

    Qualifications

    Self-motivated and willing to learn
    Takes pride in their work
    Adaptable to changing priorities
    Good work ethic and positive attitude
    Good communication skills
    High level of integrity
    Basic understanding of financial principles relative to Service Department operations
    Proficient with computer applications
    Familiar with John Deere and/or competitive products
    Ability to analyze and interpret internal reports
    Ability to work extended hours
    Ability to successfully complete a pre-employment background investigation and drug test
    Forklift experience (preferred)


    EDUCATION

    • Bachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations

    PHYSICAL DEMANDS
    Periodically sit at desk and/or walk around facility for oversight of operations
    Assist with loading and unloading trucks
    Ability to lift items weighing up to 50-75 lbs


    Compensation details:
    Yearly Salary

    PId76bec353e8a
    * This salary range is an estimation made by beBee
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