- Monday-Friday from 7am-7pm CST & Saturday from 8am-6pm CST
- Team Members who support Toyota de Puerto Rico have a start time of 6am CST during part of the year to account for daylight saving time.
- ***You must be available to work anytime during center operating hours including Saturdays and company paid holidays.***
- 12 weeks of in-office paid training at our Plano Headquarters.
- Schedule for training is Monday-Friday from 8am-5pm CST
- 53K as well as benefits effective day one (1).
- Hybrid (Home/Onsite) schedule following training if meeting performance expectations.
- Once meeting and maintaining performance expectations, you are required to be in the office approximately 4 times per month.
- Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
- Analyzes guest concerns/inquires and handles accordingly
- Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product-related
- Combines active listening with proactive decision-making skills to benefit Toyota and
- Lexus guests
- Multitasking daily. Talking and typing while actively listening to the guest; utilizing multiple software applications at once
- Research unique guest requests using online resources and identify opportunities to
- improve the guest experience
- Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing and navigation
- High emotional intelligence to effectively support low-effort guest experience
- Attendance and punctuality are essential for this position
- Opportunity to transition to guest interactions via letters, e-mails, social media, and/or chats is available based on performance on phone and business need
- High School Diploma
- Customer service experience in a fast-paced customer-facing or phone environment.
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Bachelor's degree or higher
- Automotive experience (i.e., dealership, technician, worked for another automotive
- company, etc.)
- Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
- Familiarity with social media
- Thrive in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- A work environment built on teamwork, flexibility, and respect.
- Professional growth and development programs to help advance your career, as well as tuition reimbursement.
- Vehicle purchase & lease programs
- Comprehensive health care and wellness plans for your entire family
- Flextime and virtual work options (if applicable)
- Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
- Paid holidays and paid time off
- Referral services related to prenatal services, adoption, childcare, schools, and more.
- Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
-
Brand Engagement Center
1 week ago
Toyota Deutschland GmbH Plano, United StatesOverview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions ...
-
Brand Engagement Center
1 week ago
Toyota Plano, United StatesOverview · Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality sol ...
-
Brand Engagement Center
2 weeks ago
Toyota North America Plano, United States Full timeOverview · Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solut ...
-
2024 Brand Engagement Center Intern
3 weeks ago
Toyota North America Plano, United States InternshipOverview · Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solut ...
-
Toyota Motor Corporation Plano, United StatesToyota and Lexus' Brand Engagement Center (BEC) is looking for a highly motivated and qualified Bilingual (Spanish/ English) BEC Advocate (Customer Relations Representative) to work full-time in our world-class contact center. The primary responsibil Relations, Bilingual, Engagem ...
-
Toyota Deutschland Gmbh Plano, United StatesOverview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions ...
-
Toyota Deutschland GmbH Plano, United StatesOverview · Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality sol ...
-
Toyota Plano, United StatesOverview Who we are · Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality soluti ...
-
Financial Center Assistant Manager
2 weeks ago
Bank of America Plano, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...
-
Senior Associate
1 week ago
Capital One Plano, United StatesLocations: TX - Plano, United States of America, Plano, TexasSenior Associate - Experience DesignerThis is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area. · We are currently seeking a UX/UI Designer to join ...
-
Sr. Manager
1 week ago
Capital One Plano, United StatesLocations: TX - Plano, United States of America, Plano, TexasSr. Manager - Experience DesignerThis is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area. · We are currently seeking a Lead UX/UI Designer to join ...
-
RN Cardiovascular ICU
1 day ago
Baylor Scott & White Health Plano, United States Full timeAbout Us · At Baylor Scott & White Health, we prioritize the health of people, families, and communities. It is the largest not-for-profit healthcare system in Texas, empowering you to live well. · Our Core Values are: · We serve faithfully by doing what's right with a joyful hea ...
-
Medical City Plano Plano, United States**Introduction**: · Do you have the career opportunities as an ICU Stepdown Clinical Nurse Coordinator - Supervisor you want in your current role? We invest in what matters most to nurses like you - at home, at work, and at every stage in your career. We have an exciting opportun ...
-
Laundry Professional- Work From Home
5 days ago
Skipping Laundry Plano, United StatesBecome An SL Vendor and earn **80% split** — start today · Options to **DELEGATE YOUR ORDERS** to other SL Vendors and SL Drivers for additional support · **YOU SET YOUR OWN PRICING**: · - with immediate payout · Keep **100%** of your tips · **About Skipping Laundry Marketplace** ...
-
Lead Patient Care Tech- Orthopedics Trauma
5 days ago
Medical City Plano Plano, United States**Introduction**: · Do you have the career opportunities as a(an) Lead Patient Care Tech · - Orthopedics Trauma you want with your current employer? We have an exciting opportunity for you to join Medical City Plano which is part of the nation's leading provider of healthcare ser ...
-
American Heart Association Dallas, United StatesJob Description · Overview · As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the Amer ...
-
RN ED Supervisor
1 day ago
Baylor Scott & White Health Frisco, United States Full timeFull Time Evenings. Role is in staffing 1-2 days a week, 12-hour shifts, and will have 2-3 Supervisor shifts. · Supervisor shifts will be mids/evenings with the actual times being flexible. · Join Baylor Scott and White Medical Center - Centennial as a Registered Nurse and be pa ...
-
RN ED PRN Days
1 week ago
Baylor Scott & White Health Frisco, United States Full timePRN/Days (6:45a- 7:15p). 4 shifts per 6 weeks. 1 minor and 1 major holiday per year. · Join Baylor Scott and White Medical Center- Centennial as a Registered Nurse and be part of something better · Emergency Department · Our Emergency Department unit is a fast-paced environment ...
-
Team Member, Fitness Center
2 weeks ago
Southwire Company LLC Carrollton, United StatesA leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cables, portable and electronic cord products, OEM wire produ ...
-
Nurse Manager ICU and Cardiac Pulmonary
1 week ago
Baylor Scott & White Health Frisco, United States Full timeJOB SUMMARY · The Manager, Nursing Registered Nurse (RN) 1 is accountable for creating and sustaining a healthy work environment for assigned nursing and unit-based personnel which fosters excellent professional nursing practice, mutual conclusion-making, inter-professional syner ...
Brand Engagement Center - Plano, United States - Toyota Motor Sales, U.S.A., Inc.
Description
OverviewWho we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota and Lexus' Brand Engagement Center (BEC) is looking for a highly motivated and
qualified BEC Advocate (Customer Relations Representative) to work full-time in our world-class contact center.
The primary responsibility of this role requires you to interface with Toyota and Lexus owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention.
This position provides an excellent overall foundation for team members with particular emphasis in the areas of product knowledge, expectations of Toyota and Lexus guests, and overall workings of the company.
Start your career with Toyota and learn the foundation of what makes Toyota guests. Bring your experience and see how it translates into various career paths within the organization.
Center Operating Hours
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to
Brand Engagement Center professionals in Plano
-
Greg Spence
National Sales Director | Visonary Leader